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Registered: ‎03-04-2014
Message 1 of 4 (333 Views)

Ntlworld.com email authentication failure

At around lunchtime today I started getting the following error on both mine and my wife's ntlworld email accounts -

sending of password for user xxxxxx did not succeed. Mail server pop.ntlworld.com responded: [AUTH] Authentication failed.

We have not changed the passwords.

I can log into my account via the web login.

Any ideas?

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Registered: ‎23-11-2011
Message 2 of 4 (294 Views)

Re: Ntlworld.com email authentication failure

HI al_the_bass,

This is odd. Have you checked the password in the incoming server settings on your client, to ensure it matches the one you input into webmail?

Also, is your wife able to access webmail with her email credentials?

Post an update on here so we can decide if further support is needed. Though I would probably advise that you log in to My Virgin Media with the primary email account and change passwords for all accounts. 

Keep us updated,


Jen
Forum Team



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Message 3 of 4 (273 Views)

Re: Ntlworld.com email authentication failure

I have reset both passwords and logged in succesfully, but I'm still puzzled why both passwords stopped working at the same time?

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Message 4 of 4 (267 Views)

Re: Ntlworld.com email authentication failure

Hi al_the_bass,

I'm not sure why this happened to be honest, though I suspect perhaps an issue with weak passwords? But I'm glad it's all working for you now, thanks for the update and do come back to us on here if you need help with anything else.

All the best,


Jen
Forum Team



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