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Lost historic emails

Hi, I recently changed my computer and was advised to go direct to Virgin Mail via the Website, instead of going through Live mail . So a shortcut to Virgin Mail was put on my desktop.

However, when I access VM this way I appear to have lost all my historic emails including all my sent email history.

They are not present in the Google Mail folders either. Computer was changed on 17/9/2016.

Any advice gratefully received.

Ps Tried to reset Live Mail using the Pop3/imap4 option but no history visible there either. Only emails since changeover.


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Re: Lost historic emails

If the historic emails are not on the Virgin Mail web server then it is likely that they were only stored locally on your old machine.  To regain access to these you would need to have access to the data files from your old live mail set up.

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