@Annabellep wrote:
. can now access emails on the server but not on my iPhone and iPad, which were working perfectly fine before this issue. . Can anybody help.
Virgin Media have recently made another change to their email service which means that when you reset a VM email password you now have to generate an app specific password to use instead or your webmail password when accessing that email address via any third party email apps or clients on all your devices.
Even if you have not reset your password recently it would still be worth your while to generate a new app password and see if the email apps on your iPhone and iPad work ok after you enter that as your password. That has worked for other posters in your situation who were getting the dreaded "No password" error in their Apple devices.
Here's how to do it:
Sign in to "My Virgin Media" from this link https://my.virginmedia.com/home/signIn using the VM email address and existing password of the relevant email account That will take you to the"My Virgin Media" account for that email address.
Then click on the "Account settings" tab and then the "Virgin Media Mail settings" tab.
That takes you to "Mailbox app password management.". Scroll down that page and click on "Generate new app password".
That will be in the format: video-post-mossy-sharp
You will then need to enter that new app password (including the "-") into the password field in the email apps on your various devices.
Try that and see how it goes. If it does not just post back here definitely don't sign up to Gadget Rescue.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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