• 50
  • 0
  • 5
On our wavelength
Message 1 of 2
Flag for a moderator

I'm not a robot

I set up a secondry email account off my main one years ago. Both addy's. However I cannot sign into the secondry one thanks to the insanity of the captcha system.  I have outlook picking emails up of them both fine but checking contact lists (which is what I am trying to do) for my secondry one is impossible.

Has this not been fixed yet?

My main browser is firefox but I've also tried edge and chrome.

0 Kudos
  • 9.1K
  • 300
  • 978
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: I'm not a robot

Hello salamanderwolf


I am sorry you are having problems signing into webmail. Sometimes it may be caused by cookie settings on the browser as it will not allow a login unless certain requirements are met, this then ends up triggering the Captcha form. Not sure if it is that but may be worth checking as in this article please Why does Virgin Media Mail go into a loop when I try to log in?


Thank you


Virgin Media Forum Team
0 Kudos