Menu
Reply
  • 35
  • 0
  • 2
sunspot72
Tuning in
84 Views
Message 1 of 2
Flag for a moderator

Email : Being asked for passwords.

My emails is off. I keep being asked for password which it then says it doesn't recognise. The password is correct, as are the settings. It is a blueyonder account and was fune up until an hour ago. Is there any known issues with Emails at the moment? I saw nothing on the status page.

 

Thank you.

0 Kudos
Reply
  • 12.48K
  • 353
  • 1.45K
Forum Team
Forum Team
38 Views
Message 2 of 2
Flag for a moderator

Re: Email : Being asked for passwords.

Hi sunspot72,

I am sorry for your current email issues and shall do what I can to help.

I'd like to know a little more about what's happening first though, if you don't mind Smiley Happy

  • Are you attempting to access emails via Webmail or a client (Outlook, Thunderbird, MacMail etc)?
  • If using webmail does this happen when you try to log in?
  • Also, if webmail, have you tried using a different browser?
  • If using a client does this happen when you send or when you receive mail?

We do have a known issue with intermittent webmail access, which may or may not be the cause, depending on your reply.

If this is a client based issue then I'll need to investigate further, so get back in touch when you can and we'll see what we can do to help.

Thanks Smiley Happy


Jen
Forum Team



0 Kudos
Reply