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Fernando24
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Deliverability Issues

Hi all, 

We are currently having some issues with deliverability in our company, as virginmedia is marking some of our domains as spam, can you help me with that?

What kind of information would you require to be able to assist us?

Thank you for your help

 Cheers

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Re: Deliverability Issues

Hi

Thanks for you post, and we’re sorry to read that you’re experiencing difficulty with our email service.

Please could you read this article: Email Spam Content Found

When you’ve followed the instructions there, post back on this thread confirming that you have checked the required settings and are still experiencing the problem.

One of our Forum Team will then get back to you in due course.

 Many thanks.

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Fernando24
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Re: Deliverability Issues

Hi there, 

Thank you very much for your help though I keep experiencing issues.

Bounce rate has gone from 0.1% to 4% and it seems that Virgin is blocking us on suspicion of spam. I have copied the headers from a sample email in case you can help me out.

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X-Ms-Exchange-Transport-Endtoendlatency: 00:00:04.3172236

X-Eoptenantattributedmessage: 80f36c8c-6a88-4072-8f3f-aab629bbda7b:0

X-Incomingheadercount: 17

X-Dkimresult-Test: Passed

X-Ms-Exchange-Crosstenant-Originalarrivaltime: 09 Nov 2016 14:40:46.6339 (UTC)

X-Ms-Exchange-Transport-Crosstenantheadersstamped: AMSPR05MB0577

X-Auto-Response-Suppress: All

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X-Ms-Exchange-Organization-Authas: Anonymous

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User-Agent: mail.mail-parkdeanholidayhomes.co.uk

Authentication-Results: spf=pass smtp.mailfrom=mail-parkdeanholidayhomes.co.uk; force24.co.uk; dkim=pass (signature was verified) header.d=mail-parkdeanholidayhomes.co.uk;force24.co.uk; dmarc=pass action=none header.from=mail-parkdeanholidayhomes.co.uk;force24.co.uk; dkim=pass (signature was verified) header.d=mail-parkdeanholidayhomes.co.uk;

Return-Path: @mail-parkdeanholidayhomes.co.uk

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Spamdiagnosticoutput: 1:99

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X-Ms-Exchange-Inbox-Rules-Loop:@force24.co.uk

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Content-Type: multipart/alternative; boundary=--boundary_27613_8ac661b5-3aa1-4cf4-8a8e-2d92d5578a9d

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Dkim-Signature: v=1; a=rsa-sha256; c=relaxed; s=pmta7; d=mail-parkdeanholidayhomes.co.uk; h=List-Unsubscribe:MIME-Version:From:To:Reply-ToSmiley Very HappyateSmiley Frustratedubject:Content-Type:Message-ID; i=info@mail-parkdeanholidayhomes.co.uk; bh=d2QN4VtHHYC9OXBzQ988Hjm6gkNDeQj8vKIZvR/r0dI=; b=L5Yp304NpGRuTtpe06602yCDKTzh7Sc6QAJQy+v4huwcOEBGc7UPO0xPMIiujhU74DvSRFheyeSy mW8qfWj6bef/WG9ETc/WTHNX54kmcGklFYlKDmuDWssw956YEGFRSkrV1vZooPYTWmRbWbpKeO8J gbUPmzp+/KooBZNLkF0=

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Re: Deliverability Issues

Hi Fernando24,

 

Thanks for getting in touch, I'm sorry to see you have been having trouble with emails being bounced. 

 

Please pop across the unedited header of the failed sent email, which should be included as an attachment in the failed delivery notification/ bounce back message. Send it to me via PM (Purple envelope, top right hand corner). 

 

Speak to you soon. 

 

Emma

 

 

 


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Re: Deliverability Issues

@Fernando24

Can you advise what your bounce rate is just to Virgin domains themselves?  And give us some idea of the numbers of emails being bounced?

I don't work for Virgin but one of the things I am trying to do is make as visible as possible just what the impact of Virgin Media's spam filtering is.  This is no reflection on the Forum Team staff who have been given a difficult role that they should not have to do.  But more a reflection on Virgin's email team and their management of the spam filters.  This issue has been going on for so long now that Virgin Media's email team have lost any respect they might have had in my eyes over this issue.

I posted about their ridiculous spam filter policy in January - http://community.virginmedia.com/t5/Email/Ravenstar-s-Email-FAQ-s/m-p/3026118/highlight/true#M129705

And yet Virgin Media still continue to mark legitimate mails as spam.  Their response to yesterdays article in The Register - http://www.theregister.co.uk/2016/11/15/virgin_media_ongoing_problems_delivering_email/ - is nothing short of ludicrous.

 A spokesman said: "We are aware of an issue affecting a small number of Virgin Media email users. We are currently investigating the problem and apologise for any inconvenience."

This issue does not just affect a small number.  Given some of the mail campaigns I see marked as spam that shouldn't be, this is actually going to affect a large number of users.

Ravenstar68

________________________________________


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Re: Deliverability Issues

Hi Fernando24,

 

Fingers crossed things are looking better for you now. 

 

I have not heard back from you, but if you are still having trouble let us know and pop the requested details across to me and I will be happy to take a look for you. 

 

All the best

 

Emma


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