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BlueMyrtle
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Confirmation emails from Amazon uk not arriving

I am not receiving 50% of the expected emails from Amazon - this includes confirmation emails and transcripts of conversations, although I am receiving dispatch confirmations (and they're not going into my Spam box). One of email addresses from them will be auto-confirm@amazon.co.uk.   Having discussed this at length with Amazon, they say that emails from them are being bounced back with  the user unknown.  I am receiving emails from other companies. Amazon are suggesting that it could be a problem at the Virgin end.  Could someone on Virgin media look into this for me? many thanks

 

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Wrock
Fibre optic
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Re: Confirmation emails from Amazon uk not arriving

Based on other reports, it seems likely that Virgin Media has the problem.  You can easily resolve your situation by opening a new free email account elsewhere since other email providers do not have problems receiving Amazon emails. This case suggests that the Virgin Media email system is delaying and rejecting emails from Amazon,

http://community.virginmedia.com/t5/Email/Emails-Not-Being-Received/td-p/3158446/highlight/true/page...

Other reports:

2016 July 31
Delayed order-confirmation emails for Amazon seller
http://community.virginmedia.com/t5/Email/Too-many-simultaneous-sessions/m-p/3167453/highlight/true#...

2016 July 23
Amazon order-confirmation emails missing or delayed
http://community.virginmedia.com/t5/Email/Amazon-emails-not-arriving/m-p/3161333/highlight/true#M128...

2016 June 29
Verification email from Amazon for password change not received in blueyonder account
http://community.virginmedia.com/t5/Email/not-receiving-certain-emails/m-p/3144189/highlight/true#M1...

2016 January 16
Not receiving promotional emails from Amazon
http://community.virginmedia.com/t5/Email/Confirmation-of-booking-emails-from-Travelodge-not-getting...

2016 January 7
Not receiving daily Amazon emails
http://community.virginmedia.com/t5/Email/Missing-Amazon-emails-any-solutions/m-p/3008550/highlight/...

2016 January 3
Not receiving promotional emails from Amazon
http://community.virginmedia.com/t5/Email/Why-am-I-not-receiving-emails-from-Amazon-anymore/m-p/3004...

2015 October 20
Not receiving all messages from Amazon;
Postmaster not responding;
Three additional cases;
No resolution after several months, disappointed customer moved away from Virgin Media account
http://community.virginmedia.com/t5/Email/No-one-will-admit-that-legitimate-email-is-being-withheld-...

2015 November 17
No longer receiving Amazon order-confirmation emails
http://community.virginmedia.com/t5/Email/Lottery-and-Amazon-emails-not-being-received/m-p/2969111/h...

2015 September 26
Not receiving Amazon order-confirmation emails
http://community.virginmedia.com/t5/Email/As-other-users-have-posted-I-am-no-longer-receiving-emails...

2015 September 9
Not receiving order-confirmation emails from Amazon, two cases
http://community.virginmedia.com/t5/Email/Not-Receiving-Amazon-Emails/m-p/2907378/highlight/true#M95...

 -Wrock.

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BlueMyrtle
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Re: Confirmation emails from Amazon uk not arriving

Thank you Wrock for your rapid response.  

I am not impressed with Virgin media that they see the need to be quite so aggressive with legitimate emails and as you suggest will use an alternative email account.  I wonder how many other emails I am missing now, but have as suggested elsewhere, made sure all spam goes into my spam box rather than being automatically rejected.   

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Jayleen
Dialled in
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Re: Confirmation emails from Amazon uk not arriving

I'm having the same problem with missing emails from Amazon . Out of the last 10 that had been sent I only received 5 . This started a few months ago and I thought it was Amazon's fault but obviously it's VM's . They don't even show up in my spam folder so they must be some of the ones that are bounced back from " user unknown " . I feel bad now for complaining to Amazon , VM really need to get this sorted out .

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Forum Team
Forum Team
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Re: Confirmation emails from Amazon uk not arriving

Hi All, 

 

Thanks for getting in touch, I have been advised that the issue with Amazon emails should now be resolved, so if you have placed an order after the 23rd the emails should be arriving ok. 

 

If you are still having trouble let me know and we will take another look into this for you. 

 

Speak to you soon. 

 

Emma


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