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JohnGMBadmin
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Blocked email Hard Bounce

Hi one of our users is sending emails to one of you account and it getting blocked.  See below hard bounce message. Our external email IP/domain are not on any blacklists can you please look into this and come back to me
 
 
 

This is a delivery failure notification message indicating that
an email you addressed to email address :
--
*********@blueyonder.co.uk

could not be delivered. The problem appears to be :
-- Recipient email server rejected the message

Additional information follows :
-- 5.2.0 2gFc1u03U3Upcdb01gFd88 Spam content found

This condition occurred after 1 attempt(s) to deliver over
a period of 0 hour(s).

If you sent the email to multiple recipients, you will receive one
of these messages for each one which failed delivery, otherwise
they have been sent.
 

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Moderator
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Re: Blocked email Hard Bounce

Hi,

Thanks for your post, and we’re sorry to read that you’re experiencing difficulty with our email service.

Please could you read this article: Email Spam Content Found

When you’ve followed the instructions there, post back on this thread, confirming that you have checked the required settings and are still experiencing the problem.

One of our Forum Team will then get back to you in due course.

Many thanks.

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Sololobo
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Re: Blocked email Hard Bounce


Ralph_R wrote:

Hi,

Thanks for your post, and we’re sorry to read that you’re experiencing difficulty with our email service.

Please could you read this article: Email Spam Content Found

When you’ve followed the instructions there, post back on this thread, confirming that you have checked the required settings and are still experiencing the problem.

One of our Forum Team will then get back to you in due course.

Many thanks.


It may be more informative to point the OP to this thread http://community.virginmedia.com/t5/Email/Problems-delivering-to-Virgin-domains/td-p/3222224 and in particular to post numbers 17 and onward.

This seems to be a problem of VM's own making, one which they are failing to acknowledge or accept, and one which they apparently do not intend to rectify.

(Fingers in ears, La La La ,La La La, we can't hear you!)




It's What I Do.
I Drink and I
Remember Things.
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