It would seem logical that VM should/would want to retain existing customers but that isn't how VM operates. VM aims to extract as much money as possible from all its customers and tries to do this through a series of ever-changing offers and 'deals' where each customer has to haggle with a VM sales agent to carve out an individual package/price. As a result, it is often reported on here that different customers can be paying wildly different prices for the same package of services.
If VM has not come up with a suitable package/price for you then you should put in your 30 day cancellation notice and move to another supplier.
It is often reported on here that the best offers come in from 'retentions' once the customer has submitted a cancellation but there is no guarantee at all this will happen. It is also suggested to have your marketing preferences turned on in 'My Virgin Media' to allow any such call to take place.
Any VM offers tend to be 'of the moment' so, if you do cancel, you should do so only once you are armed with all the information about your alternative packages/prices. If you do get a VM retentions call you'll then be best placed to know whether to accept it or not if the call does come in.
