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Tristansh
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Loose Virgin manhole cover

Subject: Loose manhole cover - trying to get some advice on how to get it fixed

There is a loose manhole cover which I reported over three months ago to Kent Council, which has yet to be fixed. The Council informed me the manhole cover belongs to Virgin Media and that it is they who are responsible for fixing it. Apparently the Council have notified Virgin Media numerous times about this, but the issue remains unresolved.

Meanwhile my partner and I suffer from the noise nuisance and can't bare to have windows or doors open in our home due to constant noice.

Please could you escalate this matter?

The loose manhole cover is on Bayhall road at the junction with Cromwell road, Tunbridge Wells, Kent.

Kent CC Reference: 51957814

Many thanks
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Re: Loose Virgin manhole cover

Hi Tristansh

Many thanks for joining us on the community and welcome to the forums.

I've picked ths up and forwarded to our Cabinet and Plant teams to escalate this for you.

Once I hear back I'll let you know more.

Hopefully we'll get this sorted soon for you in order for you and your partner to get a decent sleep!

Take care and speak soon Smiley Happy

Karen_A
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Tristansh
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Re: Loose Virgin manhole cover

Hi,

Thanks so much for getting back to me. I look forward to hearing from you.
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Re: Loose Virgin manhole cover

Hi Tristansh

This had already been booked under reference VM/CIP/302809  according to my colleague when I mailed him yesterday for you.

He is now chasing this for you to find out the estimated repair time for this and I'll pop back when he lets me know when this is to be expected to be fixed by Smiley Happy

Cheers

Karen_A
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Tristansh
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Re: Loose Virgin manhole cover

That's great news - thank you for the update!
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Re: Loose Virgin manhole cover

Hi Tristansh

Just fyi I've had an update regarding this to say:

Engineers have been back out on site to make safe the carriageway with temp tarmac and are currently in the process of working with the council to obtain the plans needed to perform the full works, I will update you as soon as I am advised once more

I'l keep you posted on this.

Thanks again

 

Karen_A
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Tristansh
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Re: Loose Virgin manhole cover

Your updates on this are really appreciated...it is still driving us crazy but knowing the end is in sight helps enormously!

Kind regards and many thanks.
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Re: Loose Virgin manhole cover

No worries at all lovely Smiley Happy

Hopefully we'll get that sleep filled night for you soon!

Cheers!

Karen_A
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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