Joining in
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Registered: ‎13-04-2017
Message 1 of 3 (129 Views)

Installation Damage

Hi ive had Virgin Installed last week and went to the side of the house where cables have been put through and noticed there has been a huge chunk been knocked out from a brick.

None of the phone options seem correct for this

Any ideas how i complain
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Rising star
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Registered: ‎30-07-2010
Message 2 of 3 (106 Views)

Re: Installation Damage

Unfortunately the only way to get in touch with VM is by phone.

Everyone should supervise any work done on their premises, VM work included. You should not let any worker leave until you have inspected their work, remedied any faulty work or if they cannot, take a phone of the worker and the fault. Then you have a very good case to complain.

There are 10 types of people: those who understand binary and those who don't
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Forum Team
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Registered: ‎07-04-2015
Message 3 of 3 (78 Views)

Re: Installation Damage

Hi ryan1971

I appreciate you taking the time to get in touch with us about the  installation and my apologies that given what you have said there has been some damage as a result of this.

In order for us to support you with this if this has not already been picked up by our teams on the phone or on Webchat then if you could please send a private message to me with your name and full address, for me to look at raising this with the teams for you.

To PM me, simply:

  • Click on my profile link Karen_A
  • On the right had side, select the 'send me a message' option.

Hope to speak soon.

Kind regards.

Forum Team

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