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On our wavelength
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Registered: ‎21-04-2011
Message 1 of 2 (114 Views)

Carnt get VM but both neighbours have it......

Ok so I am moving house soon into another VM area, the hole street has it even the next door neighbours have it but for some reason the house I am going to doesn't. I have spoke to so many different people and just get fobbed off. They won't even send out a spotter because it's "not an option on there screens"  in the end I had to set a date to cancel my contract and I don't want to.  The house is 20-23 years old.     Any ideas or help please

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Forum Team
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Registered: ‎07-04-2015
Message 2 of 2 (56 Views)

Re: Carnt get VM but both neighbours have it......

Hi General

Thanks for taking the time to get in touch with us on the forums about your pending house move.

I am sorry to hear we are currently unable to look at connecting the new property for you Smiley Sad

In order for me to look into this further for you I need you to confirm some information for me.

If you could send a private message to me with your name and full address, I can then flag this to the teams for you and will get back to you as soon as I can with their updates.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll be back in touch to confirm what we have done for you and what to expect next if we are able to look into this any further for you.

Thanks again and speak soon!

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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