Cancellation

[vickihmc]

How do I cancel my contract! Been on this call for 1 hour and they are trying every tactic. Now using the stalling technique.  INJUST WANT TO CANCEL MY CONTRACT 

[Biddy2]

Please help!! This is getting ridiculous now. I have been trying online, via WhatsApp and by telephone to cancel my account for 3 days. I have been on hold for nearly one hour today and finally someone answers only to cut me off. I tried again via phone only to be told by a message to try tomorrow. There seems to be a pattern emerging looking at the other replies. 

[goslow]

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@Biddy2 wrote:

Please help!! This is getting ridiculous now. I have been trying online, via WhatsApp and by telephone to cancel my account for 3 days. I have been on hold for nearly one hour today and finally someone answers only to cut me off. I tried again via phone only to be told by a message to try tomorrow. There seems to be a pattern emerging looking at the other replies. 

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Writing in by post is an option to give your 30 days notice to cancel if you simply wish to leave with no additional unnecessary communication with VM

https://www.virginmedia.com/help/leaving

Virgin Media, Sunderland, SR43 4AA

Use a first class signed-for delivery service

No guarantees, of course, that VM can't/won't mess this up but writing in does carry a certain legal weight for issuing the insruction to cancel your services with 30 days notice. The signed date/time of delivery leaves little room for VM to try to wriggle out of it.

[goslow]

And the OFCOM info is here @Biddy2 ...

OFCOM launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275

Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.

[zsn2023]

I want to cancel my broadband service and having zero luck. 88 minutes wait time on chat!!

[goslow]

Write a letter, as described above, if you simply wish to give notice to cancel your services.

[Rache1]

Just want to join in the whinge. It took me 42 minutes to cancel my contract. Not only that, they wanted a disconnection fee for ending my contract early. 'When does my Contract end? Well that is the day I want to disconnect'. No,  I had to call back exactly 30 days before. So after all the time on the phone I would have to call again on 26 December for the same process! I couldn't go through this again so accepted. If anything confirmed my choice to leave them, this did.

[goslow]

We have heard this line of 'exactly' 30 days to cancel on here before and it is absolutely wrong.

You can share your unhappy cancellation experience with OFCOM.

They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275

Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.