I've had a bad weekend! Before everyone thinks "what a stupid woman", please bear in mind that I'm 72, have cancer, and undergoing chemotherapy which - if you've ever had chemo, you'll know - gives you a certain level of brain fog! I discovered on Friday evening that my mobile was missing - don't know whether lost or stolen. I waited to see if anyone would contact me on finding it....bad move. I got a new nano-sim on Saturday morning & put it in my new phone. However, today I've discovered that the SoB who had it, ran up a phone bill of £193 on 21 calls to African countries! And I am liable for this as I didn't report it stolen straight away!! Lesson learned!! He's not the sharpest knofe in the box though, as he took a load of selfies which are now on my new phone. I will eventually report this to the local police (other photos of a street nor far away from me) but can't do this until at least Tuesday, as I'm in hospital tomorrow all day, being administered 7 hours of chemo drugs. Happy days! :/
I'm assuming that this is a Virgin mobile and that you have reported this to Virgin customer services?
Just another VM user trying to help, so no guarantees that my advice will work . If my suggestion is helpful, please mark it as helpful; it may help others. Just want to say "Thanks"? That's the Kudos button.