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mallyscott
Posts: 4
Registered: ‎09-03-2013

ISP username and password

Does anyone know how I can get the username and password so I can set up a new modem router?

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Human Answer Bank
Sololobo
Posts: 2,057
Registered: ‎09-09-2009

Re: ISP username and password


mallyscott wrote:

Does anyone know how I can get the username and password so I can set up a new modem router?


Settings for an ADSL connection through a telephone line.

 

Open a web browser and log onto your router.

 

Find Internet Wan > Connection Type.

 

Set the Router to use PPPoA, type in your User Name and Password in the spaces provided. If you

do not have a Service Name or do not know it, leave the Service Name field blank. After you have

typed in your information, click "Apply Changes". After you apply the changes, the Internet

Status indicator will read "Connected" if your Router is set up properly.

 

WAN > Connection Type   PPPoA

User Name  > firstname.name@adsl.virgin.net

Password > *******

Retype Password > *******

VPI/VCI  >   0 /  38

Encapsulation > VC MUX

MTU  > Leave as Default

 

Your username is your primary username.

Your password is the same as used to access your emails on your primary email account.

 

Find Internet Wan > DNS.

Select Automatic from ISP

(Virginmedia DNS servers are Primary: 194.168.4.100 Secondary: 194.168.8.100)

 

Find Lan Setup > Lan Settings

Ensure DHCP Server is set to On

 

Your password will be the same as the one used to access your emails and Your Virgin Media.

If you've forgotten it then contact VM telephone support for advice.

 

Broadband password format for Virgin Media National

 

Your password will take the following format:

  • It must be between 6 and 10 characters in length
  • It must be made up of letters and numbers only
  • It must contain at least one number
  • It must begin with a letter, not a number
  • It may contain a mix of upper- and lower-case letters.

Your password is case sensitive, so remember to use the correct mix of upper- and lower-case letters. For example, if your password were zaSXdc1, entering ZASXdc1 instead would not work.

 

If you change your password to access the VM National Broadband Service you will have to use the same password to access all ancilliary services. http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZON....


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I used to answer questions, but now I question instead.

Kudos: Users give and VM taketh away.
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Brainbox
Jayne_H
Posts: 221
Registered: ‎06-11-2012

Re: ISP username and password

Hi mallyscott,

Have you managed to set up your new router?

I am on here until 4pm if you require assistance.

Please be aware we cannot give account details on the forum, but I could arrange a call back for you to get this resolved if you haven't done so already.

 

Regards, Jayne


Jayne Virgin National
Help & Support Forum Team

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