on 10-03-2013 13:54
Does anyone know how I can get the username and password so I can set up a new modem router?
Settings for an ADSL connection through a telephone line.
Open a web browser and log onto your router.
Find Internet Wan > Connection Type.
Set the Router to use PPPoA, type in your User Name and Password in the spaces provided. If you
do not have a Service Name or do not know it, leave the Service Name field blank. After you have
typed in your information, click "Apply Changes". After you apply the changes, the Internet
Status indicator will read "Connected" if your Router is set up properly.
WAN > Connection Type PPPoA
User Name > email@example.com
Password > *******
Retype Password > *******
VPI/VCI > 0 / 38
Encapsulation > VC MUX
MTU > Leave as Default
Your username is your primary username.
Your password is the same as used to access your emails on your primary email account.
Find Internet Wan > DNS.
Select Automatic from ISP
(Virginmedia DNS servers are Primary: 18.104.22.168 Secondary: 22.214.171.124)
Find Lan Setup > Lan Settings
Ensure DHCP Server is set to On
Your password will be the same as the one used to access your emails and Your Virgin Media.
If you've forgotten it then contact VM telephone support for advice.
Broadband password format for Virgin Media National
Your password will take the following format:
Your password is case sensitive, so remember to use the correct mix of upper- and lower-case letters. For example, if your password were zaSXdc1, entering ZASXdc1 instead would not work.
If you change your password to access the VM National Broadband Service you will have to use the same password to access all ancilliary services. http://help.virginmedia.com/system/selfservice.con
on 18-03-2013 13:12
Have you managed to set up your new router?
I am on here until 4pm if you require assistance.
Please be aware we cannot give account details on the forum, but I could arrange a call back for you to get this resolved if you haven't done so already.