Help & Support Forum

Check your service statusCable National
Ask a Question

Welcome to our Help & Support forum. This is where you can get help from our forum community, share your experiences and your own answers.

This forum is for community based support. If you’ve got a problem with one of our services and need to talk to us directly or it's an urgent problem, please contact us.

Forums
Title Posts
There are no unread messages in this message board

Announcements

The latest forum news and announcements.
36

Broadband

(9 Items)
Title Posts
There are no unread messages in this message board

Up to 30Mb - Speed

Problem with your broadband speed? Ask the community for help here.
35034
There are no unread messages in this message board

Up to 30Mb - Setup, Equipment & Connection

Ask the community for help with your connection or equipment problems.
181083
There are no unread messages in this message board

Up to 60Mb - Speed

Problem with your broadband speed? Ask the community for help here.
35552
There are no unread messages in this message board

Up to 60Mb - Setup, Equipment & Connection

Ask the community for help with your connection or equipment problems.
137867
There are no unread messages in this message board

Up to 120Mb - Speed

Problem with your broadband speed? Ask the community for help here.
39185
There are no unread messages in this message board

Up to 120Mb - Setup, Equipment & Connection

Ask the community for help with your connection or equipment problems.
53182
There are no unread messages in this message board

Broadband Down Your Phone Line

Get help, hints and tips for National broadband down your phone line.
22652
There are no unread messages in this message board

Wireless & Networking

Need a hand with your wireless connection or your router setup? Ask for help here.
55455
There are no unread messages in this message board

Up to 152Mb

2326

TV

(3 Items)
Title Posts
There are no unread messages in this message board

TV

All about our Digital TV services.
Latest Post - Re: no hdmi port
107407
There are no unread messages in this message board

TiVo

Help & support for Virgin Media TV powered by TiVo
93322
There are no unread messages in this message board

TV Anywhere

Talk about our new TV Anywhere service and ask for help from the community.
Latest Post - Re: Sub-Accounts
9995

Phone

(5 Items)
Title Posts
There are no unread messages in this message board

Landline

Got a question about your Virgin Phone line or our SmartCall app? Ask it here.
62645
There are no unread messages in this message board

Mobile: Android Phones

Problem with your Android phone? Ask the community for help here.
Latest Post - porting issue
4138
There are no unread messages in this message board

Mobile: Apple iPhone

Ask the community for help with your iPhone here.
Latest Post - Re: Rejected by server
1617
There are no unread messages in this message board

Mobile: Blackberry, Windows and Other Phones

Problem with your Blackberry, Windows or another phone? Ask the community for help here.
1706
There are no unread messages in this message board

Mobile: Other Queries

For general and non-technical queries about your mobile service.
10013
Title Posts
There are no unread messages in this message board

About This Forum & Announcements

Chat with parents just like you about how to manage the big issues when it comes to your kids and the web. From toddlers to teens, the issues change as your kids get older so choose the description that matches your child best.
174
There are no unread messages in this message board

Handheld: Ages 0-4

At this age, you’re very involved in your child’s online experience. They don’t use the web unsupervised – you’re there to hold their hand.
4
There are no unread messages in this message board

Playground: Ages 5-10

At this age, your kids are starting to use the web at home to play games and keep in touch with friends and family. But just like in the playground, they aren't unsupervised.
Latest Post - Re: You Tube
11
There are no unread messages in this message board

On Hand: Ages 11-13

At this age, your kids might have a smartphone and will be spending more time online – to keep up with schoolwork and friends. They have some freedom, but you’ll be on hand in case they run into any issues.
Latest Post - Intro...
1
There are no unread messages in this message board

In Touch: Ages 14+

At this age your kids are likely to have their own online profile and be using the latest apps, sites and games. You’re helping them make the right choices about what they get up to online.
12
Title Posts
There are no unread messages in this message board

Email

Get tips on using our email service.
65470
There are no unread messages in this message board

Virgin Media Cloud

Find out more about Cloud. The safe and secure way to sync, share and store your files.
Latest Post - Re: Backup to the cloud
287
There are no unread messages in this message board

Backup & Storage

Find out about using our online backup and storage.
Latest Post - Back up & storage
14010
There are no unread messages in this message board

Internet Security

Want to keep your private details safe? Find out about your firewall, virus and spy-ware protection with Virgin Media Security.
15595
There are no unread messages in this message board

Webspace

Help with using Virgin's webspace to build your own website.
10477
There are no unread messages in this message board

Other Queries

For any other Virgin Media related queries not covered by the rest of the forum. Note that we're unable to deal with any individual billing or account queries on the forums.
Latest Post - Re: Invalid Recipient
39214

General

(3 Items)
Title Posts
There are no unread messages in this message board

Gaming

Share advice and talk about all the latest games.
10737
There are no unread messages in this message board

Computers & Hardware

Problem with your computer? Ask for help and share your knowledge here.
Latest Post - Re: Windows XP
6213
There are no unread messages in this message board

Chatter

For all off topic conversations, from what was on the TV last night to the meaning of life.
1119

FAQ

(1 Item)
Title Posts
There are no unread messages in this message board

Community FAQs & Tips

For questions and advice on how to get the most out of the forum.
Latest Post - Re: Kudos Being Reduced.
251