Recent Content
I got an email from a company from the distance past which may be fake
I got an email from a company from the distance past which may be fake, had 2 now and it is from many years ago that I was in contact with them, the company does still exist but I have not clicked on the email as it seems suspicious and keeps repeating, so best to register with the company web site direct again which I have done rather than via the unsolicited email which may be phishing.
Faulty V6 Box – Flashing Wi‑Fi & Double Arrows – Replacement Needed
Hi, My Virgin TV V6 box has stopped working. The Wi‑Fi icon and double‑arrow icon are flashing continuously, and the box will not start up properly. I’ve already completed all the troubleshooting steps, including: Full reboot of Hub and V6 box Checking Ethernet/Wi‑Fi connection Testing different cables and ports Confirming no local service issues Repeating the startup process multiple times Despite this, the V6 remains stuck with the same flashing lights and will not connect to Virgin’s TV service. Everything points to a hardware fault, so please can you arrange a replacement V6 box or an engineer visit to swap it out. Happy to provide any account details via private message. Thanks.Help recovering previous Landline number
Hello all, I really need some help recovering an old landline number that my elderly parents have use for 30+ years. 3 days ago they recently switched broadband services from Sky to VM and at no point during sales was it clarified that the landline would be disconnected, because apparently broadband and phone can only exist as one entity? (I don't think this was ever public knowledge). Anyway the landline is now dead and the original phone number registered at that address is fallen into limbo- I'm sure it is available somewhere in the BT network database. We can setup a new landline with VM easily, but all that matters for my elderly parents is to get the original number back. That is their contact with friends, family and the outside world. Surely this must be possible from a technical standpoint?? ThanksVirgin still ringing disabled mother in law..
Hi I took over account when my father in law passed away in July 24. She’s 91, lives on her own, hard of hearing etc. She’s paying for M250 and landline. and doesn’t want a TV package. We live 200 miles away. I’ve checked the app, and our mobile is saved as the contact for the account and marketing. Her contract was renewed in Oct 24 so don’t think it’s that. She’s pretty certain she’s had three calls today. (Can provide numbers later) Can someone reach out separately to me so sort the problem out. Many thanks
Installation Delays from November 2025 to January 2026 – Urgent Help Needed
Dear Virgin Media Team and Community Members, I am posting this detailed report to highlight the significant delays and poor communication I've experienced with my broadband installation. As a new customer, I expected a smooth process, but it's been anything but. I'm hoping an official VM representative can investigate my case urgently, provide a firm resolution, and confirm compensation details. Below is a comprehensive overview of the situation, including timelines, communications, and impacts. Contract and Order Details: - Service Address: Eastleigh, SO50 - Contract Summary Sheet Created: 6th November 2025 - Contract Summary Sheet Number: 100387XX1587 - Minimum Contract Length: 24 months - Services Ordered: M500 Broadband (Full Fibre Connection) + Netflix Standard with Ads - Broadband Speeds (as per contract): Advertised: Download 516 Mbps / Upload 52 Mbps Normally Available: Download 498-542 Mbps / Upload 48-52 Mbps Minimum: Download 258 Mbps / Upload 26 Mbps Detailed Timeline and Delays: - 6 November 2025: Originally promised completion around this time after contract signed on 6th Nov. - Mid November 2025: Surveyor visited and identified "additional/extra work" needed near roadside and request complete way leave application form - 4th December 2025: First rescheduled installation date – missed, no show. Reason given: extra work on outside. There is completed the wayleave form and returned - 18th December 2025: Second rescheduled date – again delayed with same "extra work" excuse. - Current (31st December 2025): Now pushed to 10th January 2026. Still no progress, no permit details, no subcontractor info. I've called Pre-Install Team (0800 052 1734) and Customer Services (0345 454 1111) multiple times – always "waiting on contractor" or "extra work required". I've checked Hampshire Council and one.network myself – no VM roadworks permits listed for my postcode. Interim Solution Issues: VM suggested using a broadband dongle or extra SIM card. I purchased one as advised, but signal in SO50 area is extremely poor – frequent drops, low speeds, completely unusable for Work from Home (Zoom/Teams calls impossible). I've told VM this multiple times. They verbally promised reimbursement for my costs and compensation, but nothing in writing yet, and no clear amounts or dates. Impact: This has caused major disruption to my work-from-home setup, extra costs, and a lot of stress. The repeated missed dates and vague excuses are unacceptable. Compensation Expectations: Under Ofcom Automatic Compensation: - Missed appointments: £31.19 each time - Delayed start: £6.24 per day from first missed promised date This already adds up to a significant amount. Interim dongle does NOT reduce this entitlement as it's inadequate. I also want full separate reimbursement for my SIM/dongle costs. Requests: 1. Please urgently review order and provide written confirmation (email or PM) of: - Exact reason for delays and "extra work" - Firm installation date (no more changes) - Subcontractor details and any permit status 2. Confirm full Ofcom automatic compensation calculation and credit timeline 3. Confirm reimbursement process for my interim costs 4. If this cannot be resolved soon, provide penalty-free cancellation option Any advice from others in Eastleigh/Hampshire with similar driveway or delays work? How did you get it resolved or claim compensation? Thank you – really hoping the VM team can step in and sort this quickly. Best regards, AlexYou have asked me to return TiVo Box I've not had for years
Virgin Media: TiVo® service I've been asked to return a set top box and I've not used it for years because we only use the broadband. I was under the impression it was recycled/collected years ago when an engineer visited during an equipment upgrade. Can a member of the Forum Team please clear this serial number from my account so I'm not charged for e-waste? Many thanksContract includes Netflix but it's not been set up
I have an existing Netflix account but this was not linked when I signed in with the verification link. I have spoken to 3 different agents regarding this and each one has assured me that they have raised this so another link can be sent. This has been ongoing for a month and I just can't get the help. Can anyone help me?Red light flashing, trying to activate.
I have an existing wire coming from the wall socket from a previous installation. Do I need to plug that into the router? Or do I plug the one i got today and plug into the left side of the router. I have just had a flashing red light since plugging in. I have tried both wires and it still is flashing red.Password resetting
Does anyone know how to reset their Virgin Media password. The one I used for years suddenly stopped working and I can only get into my account by using the Forgotten Password Link. This allows me to view my account but I cat change my security settings or change my secondary email address when I try to make changes it asks for my password. Contacted the call centre many times and was assured they will send me a link to reset it but nothing ever comes of it, this is really frustrating.
