Recent Content
Delay in Refund of Credit Balance After Account Closure
Dear Virgin Media Customer Care, I disconnected my Virgin Media services and returned all equipment, which your team has confirmed as received. My final bill shows a £42 credit balance, but I have not yet received the refund. My Direct Debit is still active, so I expected the amount to be credited to my bank account automatically. Please confirm how long Virgin Media team will take to my refund to be processed.
Gig Broadband Only 100Mb/s
Just moved house and decided to push the boat out and get the gigabit broadband package. However, I'm not even getting 100Mb/s down (93 down, 106 up) from a PC hardwired to the Hub 5. I've checked that I have a 1000Mb/s LAN connection to the Hub and there's no issue there. Can I get this looked at? SteveCan't link accounts Virgin Media has a typo in my email
Hi there I'm a long term customer that has been unable to login to their Virgin Media account for months and I am constantly hitting a brick wall in trying to get it sorted. It seems the way to login to the account has changed in the last year, some new method of linking to an Id and it is this that is causing problems. I try to login to the virgin media account and am told I need to link my existing account. I enter my email account the Virgin Media account has been linked to for many years and am told by the login process that the Virgin Media account isn't linked to this email. It is and it always has been. I am asked a series of questions about account number and area code and others to identify me. I answer these and am shown an email address the Virgin account is currently linked to. Incidentally this is the correct email I entered before, however, for some reason Virgin Media have it ending in .co rather than .com. I'm guessing this is the problem. This means I am stuck. I can't get a validation email to go out to the email address Virgin have incorrectly assigned (because it's trying to go to .co and not .com) and I can't link the correct email because they've seemingly incorrectly spelt it on my records. I've been sent around the houses with this query for months now and am getting nowhere. I've tried different browsers and the app to no avail. Just to clarify logging into my account has never been an issue using the correctly spelled email address until this change of login process came in. I have no idea how Virgin Media have managed to cause the typo unless it is something to do with the old form and field length. Sorry for the long post but I have no idea what to do. I can't even complain as the link to that just sends me down the broken login route anyway. Can anyone by any chance advise of any ways I can either get this sorted? The online chat hasn't been helpful when I've tried to explain the issue. Kind regards and all the bestUnable to reset email password
We have two ntlworld email addresses mine is working now after putting password in. My husbands asking him to put password in but he can't remember it and appears there isn't a way of resetting..he has important contacts inc solicitors, docs etc and need access asap. Help needed pleaseStill no Free Gift
Hi could anyone help me with talking to somebody about my free gift tv, it’s getting ridiculous now, no contact from virgin when I’ve contacted customer services, and also filed a complaint with no response from anyone, can’t speak to anyone direct about the issue. It’s been well over 55 days since my contract started and don’t think it’s fair that virgin is misleading new customers with free gifts that I haven’t receivedRenewal, renewal
I went on the app, and saw that I had been offered a good renewal deal. I accepted and got the contract through soon after. Then, I kept getting further renewal offers, so I contacted the chat section. She told me that my contract had not been 'signed off', but offered me something similar. Again, I got the contract through, but the renewal offers kept coming. So this time I phoned. Again, I accepted an offer, got the contract through, but my app is still saying 'contract up for renewal', and sending me further offers. Has anyone else had this problem?2 x Virgin Media Accounts (Not email related)
I have 2 x cirgin media accounts (to be able to log in & view information regarding my accounts / bills etc) Is there a way in which I am able to remove one of the accounts from everything relating to Virgin Media past contracts / accounts or is this something I have to have done through Virgin Media directly?
