Welcome to our Help & Support forum. This is where you can get help from our forum community, share your experiences and your own answers.

This forum is for community based support. If you’ve got a problem with one of our services and need to talk to us directly or it's an urgent problem, please contact us.

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Announcements

The latest forum news and announcements.
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Broadband

(9 Items)
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Up to 30Mb - Speed

Problem with your broadband speed? Ask the community for help here.
Latest Post - Re: Dropping Connections
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Up to 30Mb - Setup, Equipment & Connection

Ask the community for help with your connection or equipment problems.
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Up to 60Mb - Speed

Problem with your broadband speed? Ask the community for help here.
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Up to 60Mb - Setup, Equipment & Connection

Ask the community for help with your connection or equipment problems.
Latest Post - Re: My pc keeps freezing
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Up to 120Mb - Speed

Problem with your broadband speed? Ask the community for help here.
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Up to 120Mb - Setup, Equipment & Connection

Ask the community for help with your connection or equipment problems.
Latest Post - Re: New IP address...
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Broadband Down Your Phone Line

Get help, hints and tips for National broadband down your phone line.
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Wireless & Networking

Need a hand with your wireless connection or your router setup? Ask for help here.
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Up to 152Mb

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TV

(3 Items)
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TV

All about our Digital TV services.
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TiVo

Help & support for Virgin Media TV powered by TiVo
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TV Anywhere

Talk about our new TV Anywhere service and ask for help from the community.
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Phone

(5 Items)
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Landline

Got a question about your Virgin Phone line or our SmartCall app? Ask it here.
Latest Post - Re: Landline issue
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Mobile: Android Phones

Problem with your Android phone? Ask the community for help here.
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Mobile: Apple iPhone

Ask the community for help with your iPhone here.
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Mobile: Blackberry, Windows and Other Phones

Problem with your Blackberry, Windows or another phone? Ask the community for help here.
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Mobile: Other Queries

For general and non-technical queries about your mobile service.
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About This Forum & Announcements

Chat with parents just like you about how to manage the big issues when it comes to your kids and the web. From toddlers to teens, the issues change as your kids get older so choose the description that matches your child best.
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Handheld: Ages 0-4

At this age, you’re very involved in your child’s online experience. They don’t use the web unsupervised – you’re there to hold their hand.
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Playground: Ages 5-10

At this age, your kids are starting to use the web at home to play games and keep in touch with friends and family. But just like in the playground, they aren't unsupervised.
Latest Post - Re: You Tube
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On Hand: Ages 11-13

At this age, your kids might have a smartphone and will be spending more time online – to keep up with schoolwork and friends. They have some freedom, but you’ll be on hand in case they run into any issues.
Latest Post - Intro...
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In Touch: Ages 14+

At this age your kids are likely to have their own online profile and be using the latest apps, sites and games. You’re helping them make the right choices about what they get up to online.
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Email

Get tips on using our email service.
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Virgin Media Cloud

Find out more about Cloud. The safe and secure way to sync, share and store your files.
Latest Post - virginmedia cloud
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Backup & Storage

Find out about using our online backup and storage.
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Internet Security

Want to keep your private details safe? Find out about your firewall, virus and spy-ware protection with Virgin Media Security.
Latest Post - OpenSSL Vulnerability
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Webspace

Help with using Virgin's webspace to build your own website.
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Other Queries

For any other Virgin Media related queries not covered by the rest of the forum. Note that we're unable to deal with any individual billing or account queries on the forums.
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General

(3 Items)
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Gaming

Share advice and talk about all the latest games.
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Computers & Hardware

Problem with your computer? Ask for help and share your knowledge here.
Latest Post - Re: Windows XP
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Chatter

For all off topic conversations, from what was on the TV last night to the meaning of life.
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FAQ

(1 Item)
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Community FAQs & Tips

For questions and advice on how to get the most out of the forum.
Latest Post - Re: Ethernet
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Hi! How's it going?

Welcome to the Community.

Settle in and get comfortable, we'd love to see you get involved!

We have a guide to get you started, you can follow it step by step to find the best way to get an answer.


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