tonyw2
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Joined 3 years ago
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Re: Hub 5 Rebooting at 2am?
One thing is odd and that's all the Post RS errors arrive together, zero one minute and the next this lot appear, whilst the Pre RS errors clock up slowly over time. An intermittent VM network error? Not sure if the Post RS errors are related to the hub reboots? Possibly not. 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 154 32 2 Locked 41 37 34 3 Locked 41 23 33 4 Locked 42 14 30 5 Locked 42 23 37 6 Locked 42 31 30 7 Locked 42 35 33 8 Locked 42 27 26 9 Locked 42 23 33 10 Locked 42 38 35 11 Locked 42 22 36 12 Locked 42 66 36 13 Locked 42 45 24 14 Locked 42 53 31 15 Locked 42 43 27 16 Locked 42 74 27 17 Locked 42 85 30 18 Locked 42 112 25 19 Locked 42 222 18 20 Locked 42 97 22 21 Locked 41 174 26 22 Locked 41 135 25 23 Locked 42 126 23 24 Locked 42 83 20 25 Locked 42 58 21 26 Locked 42 79 29 27 Locked 42 75 19 28 Locked 42 42 18 29 Locked 42 46 19 30 Locked 42 34 18 31 Locked 42 29 20 32 Locked 42 37 19Re: Hub 5 Rebooting at 2am?
Yes, every connection stops during the hub reboot. As long as it takes the hub to reboot, three to five minutes? System maintenance? Can you check your VM logs to see if this is the case? Whatever the cause, regular hub reboots in the early hours are unacceptable. Can you please investigate. My contract is up in two months and I need this to be fixed before I renew.Re: Hub 5 Rebooting at 2am?
Nor am I. After hours of bellyaching to VM tech support they agreed that it shouldn't be rebooting and sent me another new Hub 5 which I fitted on Saturday. It has just rebooted (Cable Modem Reboot because of - unknown) at 02:45 this morning ☹️. I think my problem is network related because I get intermittent bursts of pre and post RS errors. VM engineer came last month and couldn't see anything on his monitor so changed the hub, but that's the nature of intermittent faults. Happily, I'll be out of contract in 2 months. To be fair, VM are trying to fix it, but it's just not happening.Peace at last
Having been bothered by daily unsolicited calls from VM sales, always at an inconvenient time, I blocked 0800 052 1251. Still they keep trying, twice yesterday, but my phone just logs them as a blocked call. If I ever need to change to the most expensive package with extras I don't need or want, I'll know who to call.
