Sirog1967
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Re: Here we go again
I have messaged Kath_F to let her know how I been getting on. Call from executive team. No deal so gave 30 days notice. Had email to confirm cancellation. Checked on my app and says my services have been limited due to late payment. Bit concerned about that as my direct debit went out on 26th June as normal and I am paid up to date. Never ever missed a bill on 10 years plus. It's like things are done deliberately to annoy you. Not happyRe: Here we go again
Phoned up to give my 30 day notice on Saturday. I spoke to an agent who asked me why I wanted to leave. I explained it was a matter of principle as I had been misled over renewing at a decent price and only being offered over inflated packages and services I do not need. He then said Hold on a minute I can see you are a VIP customer and we won't want you to leave. He could not give me a renewal price has all negotiations had to be conducted by the VIP team who had the best prices. He said he would get his Manager to ring me on Monday. Has anyone heard of being a VIP customer and does the VIP team exist or am I being sent down the garden path again.Re: Here we go again
Hi thanks but it does not really solve the problem that I was text with a special deal to renew but it is impossible to get to know what that deal was. It must be a marketing ploy as a quick Google search shows many people also have experienced it. The only thing that has been consistent is the apparent keenness about the day you can cancel and move to a new provider. This information has always been correct. It's a very strange way to run a business when you are not keen to keep customers that have been loyal for over 10 years and never once missed a payment. SimonRe: Here we go again
Well it's a strange situation to be in now. I had to chase at least 3 times to get a call from the care team. I got a call yesterday from the executive office. I do not think the care team exist. The person I spoke to could not have been more disinterested,, she pretended to listen and kept me on hold and eventually came back with my offer to renew. The price was 3 times what I was paying now. The thing that really bothers me is that they seem not to care if you stay or not. The prices for the packages to be put on when your discount ends are completely fabricated and do not exist. It is a complete joke. It was Virgin that text me to say they had a special price to renew, what then followed would not look out of place in a Circus. Loyalty counts for nothing with Virgin Media .Re: Here we go again
After making a phone call on Tuesday night spoke to a lovely agent called Colin. I explained the text about a renewal offer and how the link would not work. I also explained that I had been offered some ridiculous prices. He was very sympathetic and said could I wait on Hold while he got me the best possible price. After 10 mins he came back and said someone would call me in 24 hours. Nobody has called after 90 hours.Re: Here we go again
It's very frustrating I agree. There is no consistency in pricing for renewing at all. When you go on chat they fail to want to understand your needs and requirements and over you services you do not want or need. The broadband is really good and I have no trouble with but it gets you thinking about changing suppliers because of the customer service. I don't know if you can take your virgin number to an open reach supplier. If you could it might make me consider a change more. Does anyone know if taking your number is possible or not.Re: Here we go again
Hi account number is [MOD EDIT: PERSONAL INFORMATION REMOVED] Simon Rogers Yes I am the account holder Thanks Simon [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
