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Re: Billing date confusion
kheaton wrote: I signed that contract on 6th August, yet my current bill which is dated 2nd August (paid 20 August) says it's for the period 13 August to 12 September. So do we pay a month in advance each month? When will the new contract price kick in? I'm in a similar position to yourself having signed a new contract with a lower monthly payment than I was paying until renewal. You are correct that you are paying a month in advance BUT the price of your package will have kicked in already. You won't see it on the bill raised on 2nd August but VM should have raised a credit on your acount for the period 13th August-12 September. They have on my account. When your next bill surfaces on 2nd September this credit should be applied against your new monthly payment so this bill/DD amount (if paying by this method) will be lower than the new agreed contract price by whatever this credit is. Then when your next bill arrives 2nd October, there should now be no credits/adjustments and your monthly bill will coincide with your contracted amount. In my case I am satisfied that VM have billed me correctly judging by the bill that arrived today. So 23rd July my bill was £41.22 (included advance charges for the period 14th August-13th Sep) On 13th August I recontracted at a new service charge rate of £37.18 and VM work out the credit due to me (£5.90) as my service chages will be lower for the period already billed and paid for (13th August-12 September) On 23rd August (today) my new bill is at the new contracted rate of £37.18 less the credit amount of £5.90 i.e £31.28 On 23rd September onwards my bill will be at the contracted rate of £37.18 until any in-contract price rises take place.Re: Can't cancel paper billing
Glennm1 wrote: I want to cancel paper billing because I never wanted it in the first place. I have tried to do this over the phone but was told this was not possible. I have read the instructions to do it online via the website but the navigation given in the instruction simply doesn't exist. Could you please help me cancel this unordered 'extra'. I see their bills in my account (plus previous 11 months) but like you I cannot navigate to 'My Profile' unless VM mean 'Account Settings' but even so I don't see the option to go to eBilling on my attempts to navigate to it. Perhaps once you are on eBilling you can never go back to paper bills which might be why I don't see an option for it.Re: Giving 30-days notice clarification?
codenstuff wrote: My contract with virgin ends on 17th September, I tried to negotiate a recontract but the prices quoted to me were almost double what I'm paying now £63+ My question is, if I can give my 30-day notice to cancel now (21st August) why am I being told I'll be charged an early termination fee? that doesn't make sense. My contract ends on 17th September, so if I give notice today, by the time my service is cancelled in 30-days time I would have been out of contract for about 3-4 days, so why am I being told I'd need to pay an early termination fee? I'm not terminating early, I'm terminating in 30-days time (as per the 30-day cancellation), which would take me to 20th September, by which time my contract has already ended. Can someone explain? I agree that giving your notice of 30 days now would mean that services should stop by VM on 20th September so long as you insist that this happens in 30 days. Perhaps the CS operative you spoke to thought you meant that services were to cease today 21st August in which case there would be cancellation charges.Re: Renewal dance approaching help me with a target price
When I recently renewed I found it very helpful to have 4 figures available to me: The price the current package would cost when my contract ran out. The price available via the 'upgrade package' on the account The price for the same package for a new customer. (put in your postcode and a different house number) The cost of getting something similar through other providers. This was tricky as I am not in a FTTP area yet so my alternates were FTTC (slower speeds) and Cellular Internet (only 4G available so slower than FTTC). Using all thes numbers I decided that when I called to cancel I was prepared to listen to what was offered (if they gave an offer which they did) but I had 'lines in the sand' drawn as to what would make me accept a renewal from VM. I never mentioned what those lines in the sand were and I was prepared that VM would leave me no choice but to cancel. The offer to re-contract was under my line in the sand so I accepted and was happy to accept. As it turns out I am now essentially back to what I was paying VM 18 months ago when I recontracted (only 18p difference). I also ignored the emails I received some months ago enticing me to recontract earlier (at a higher monthly cost) than I was paying at that time.
