Client62
Alessandro Volta
Joined 5 years ago
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Re: Connect App Won’t Connect
If you can not reach http://192.168.0.1/ the configuration of your device is the problem. You must not be using Apple Relay, or a VPN or an Anti Virus app that contains a proxy. Whatever prevents your access to http://192.168.0.1/ also prevents the Connect app from working.Re: SYNC timeouts - Degrading service, 20-30 drops a day... HELP!
The very high level of Pre & Post RS Errors suggest a local signal fault. Check for known faults in your street use both methods: Call the local fault line: 0800 561 0061 – this is an automated number. https://www.virginmedia.com/help/check/status/identification/identifyRe: Yale Smart Alarm not working
Some cloud services are disrupted by VM Parental controls, ( this DNS content filter ) can be disabled in the VM online account. Can the Yale alarm be pinged from both the 2.4 & 5GHz Wi-Fi bands of the VM Hub 5x ? I ask because there have frequently been issues where VM Hubs have appeared to have Wi-Fi AP Isolation enabled on one or both bands, it can be hard to be sure as many folks are not familiar with home networking & how to perform ping tests etc.Re: Connect App Won’t Connect
The same info is available at the VM Hub menu >>> Connected devices Via http://192.168.0.1/ Use the Hub password. Settings to discourage mobiles from dropping Wi-Fi and reverting to the GSM mobile data. For iPhones... Disable "Wi-Fi Assist" Ref:https://support.apple.com/en-us/102228 For Android phones... Disable "Switch to mobile data" Settings >> Connections >> Wi-Fi >> ... ( 3 dot menu ) >> "Switch to mobile data" ( set to OFF )
