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Re: additional account users no longer supported
Hi Alessandro, Yes, that's correct. i don't understand how I am classified as an 'additional' account user 9when I am the only account user) and can't see where/how this is recorded in MyVM. Given my inability to speak to a real person at VM (impossible to get through and even the webchat failed), I can't get a straight or easy to understand response so far. Maybe a VM Forum Team member might step forward, intervene and explain (better still call me) to clarify. Mark62KViews0likes3CommentsRe: additional account users no longer supported
Thanks Paul, Please advise how/where I can read about your suggestion re: changes and how VM can help. I'm still not understanding primary and additional user status (as the only one who accesses VM), so where can I read about the important differences and how I can update/change etc... Mark62KViews0likes0CommentsRe: additional account users no longer supported
Clearly my understanding level is not where it needs to be. I am the only individual in my household who accesses MyVM, so I do not understand how I am classed as an additional account user, so where/how can I check and what functionality and/or access am I losing, if any? Thanks. Mark62KViews0likes1CommentRe: additional account users no longer supported
Hi Daniel, Thanks for your prompt and helpful reply and yes I am a very longstanding VM customer (ntlworld.com email). Forgive me, what am I actually losing, what can I no longer do or what is changing wef 6 Dec? I'm sorry but the original VM email lacks clarity... Thanks. Mark63KViews0likes3Commentsadditional account users no longer supported
I have received a VM email confirming 'we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online account on 06/12/2024. This feature is being removed to improve account security, as part of our commitment to keep our online spaces safe and secure'. What does this mean? With no easily accessible customer service number to call, I tried to use their webchat facility but each time they try to connect me to their WhatsApp platform, they cut me off!! Thanks74KViews0likes11Comments