ContributionsMost RecentMost LikesSolutionsRe: Connect App Won’t Connect Or just delete the app, it’s not really needed. Re: Why can’t I record From 1st April all TV offerings are the Apollo streaming box. The 360 is at extra cost. However if you are in a Nexfibre FTTP area, streaming is the only offer. VM 360 needs a co-ax connection, so legacy areas only . Re: New Hub using old network I think this only happens when you have the Connect app. I believe it’s the app that does the changes. It’s all part of managing the Intelligent WiFi? Re: Longer Router Cable VM don’t supply longer power leads, only co-ax cable extensions Re: How to order VM Pods? Modem mode on the Hub 5X does not work yet … Re: Another Hub 5 user with latency issues... I'm looking at the stats and apart from one US channel with T3 errors, the rest are fine. The DS 3.1 correctable count is always high on the Hub 5 for some reason, mine is 332275527 at the moment. As for the BQM's they are looking not bad, considering some of the other BQM's that are posted here. Not sure what you will be able to get done really going on this evidence? Re: Card in door from engineer If the cable is to be buried, that AFAIK is a 3rd party contractor usually. At least if your service is working, that's a positive. Re: No TV 360 for new customers? From April 1st the TV package is now the Apollo streaming box. There is a 360 available at extra costs, if you are in a "co-ax" supplied area. If you are in the Nexfibre FTTP area, then the Apollo box is all there is. Re: Card in door from engineer Is there anything wrong with your services? Did any neighbours on VM get the same card? Check with Area faults on 0800 561 0061, or if you have a VM landline it’s 150. Re: Unable to call new BT Landline from VM Landline So you are saying you can’t call the BT number from your VM landline, but can call it from your mobile? Also everyone else you know can call the number?