Zach_R
Forum Team (Retired)
Joined 8 years ago
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Re: Address not listed but all my neighbours have Virgin Media Broadband
Hi jacktar2, Thank you for your post and welcome to our community forums. We're here to help. I'm sorry to hear you're having some trouble with your address not appearing to have services installed. Have you had any contact or updates about this since your posts here, or do you still need some assistance? Thanks,230Views0likes3CommentsRe: Can Someone help an old timer?
Hi andya2, Thank you for your post and welcome back to our community forums. We're here to help. I'm sorry to hear you're having some trouble with your email account. Just to clarify, you're saying that you're unable to access an email address/account you have with us, and when you attempt to reset the details to regain access it's not working? Can you also confirm if you currently have an active broadband service with us? Thanks,1KViews0likes2CommentsRe: Such a challenge to get credit back after closing account
Hi DaveJohnson1, Thank you for your post and welcome to our community forums. We're here to help. I'm sorry to hear that you're facing some complications regarding a refund post-disconnection. As you've mentioned and the team have advised, it can take up to 45 days for a refund to be processed after a cancellation, and you can find more information on that here. Have you ensured that the team have the address of your new home so that they can make sure a cheque refund is sent to the correct address? Thanks,12KViews0likes2CommentsRe: Email account locked and unable to login.
Hi Orangemaddarren, Thank you for your post and welcome to our community forums. We're here to help. I'm sorry to that you're having some trouble with accessing an email account/address you took out with us. As jpeg1 has also mentioned, for the email account/address to remain active it would need to be linked to an active account providing a broadband service. Once the broadband service is disconnected, the linked email account is typically deactivated and removed within the following 90 days, though in some instances this can be missed and cleaned up a later date. So we can take a closer look, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there. Thanks,12KViews0likes0CommentsRe: Contract Renewal Offer changed
Hi cje85, Thanks for expanding. As advised, our offers are subject to change, meaning a deal that's available one day may no longer be available the next. If you've returned at a later date to accept and the deal is no longer available to take then I'm afraid it's no longer available. You're welcome, however, to take out any of the other current deals that are available. Thanks,514Views0likes1CommentRe: wrong package
Hi V-useless, Thank you for your post and welcome to our community forums. We're here to help. I'm very sorry to hear that there appears to be a dispute with your bundle choice and the cost. If you meet the criteria, would one of our Essential Broadband bundles be of interest? It sounds like that's what you're referring to in your post. If so, you would need to apply via this webpage as it can't be applied by any other team, ourselves included. You'd use the live chat there to provide your evidence, and you'll be told there and then if you meet the requirements to take it out. Let us know how you get on. Thanks,981Views0likes2CommentsRe: Virgin Media saying my box hasn't arrived when it has
Hi Lukefitzie, Thank you for your post and welcome to our community forums. We're here to help. I'm sorry to hear you're having some trouble with the app. When were your services and equipment installed and activated? What's the error message saying exactly? Thanks,869Views0likes0Comments