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efpk1959

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Joined 9 years ago

20 Posts1 Like1 Solution

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Re: Contract ending but sent precontract?
I was out of contract in August 2024 and have just received an email from Virginmedia with two attachments showing details of my new 18 month contract. I have not agreed to or taken out a new contract. All I did was look at the offer on my account, but at no point did I go- ahead with it. Will be ringing Virginmedia at lunchtime today to find out what is going on.
7 months ago Place Managing Your Account - Cable
117Views
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1Comment
Re: Open DNS Resolver
Yes it is. I have just been in touch with retailer and they have agreed to a refund, as long as I have a case number from the manufacturer showing that I have tried to resolve the issue with their technical department.
2 years ago Place Security matters
2.6KViews
0likes
3Comments
Re: Open DNS Resolver
Thank you for the reply. I have done as you suggested and it is definitely the router that is at fault. I have been on to the manufacturers technical support over the past two to three weeks, and I don’t think they know what the problem is. I have changed settings they suggest and the problem still persists. I have done exactly the same tests on my old TP-Link router and that is fine. I will wait for a new firmware update before I try the new router again.
2 years ago Place Security matters
2.5KViews
0likes
5Comments
Re: Open DNS Resolver
I too have received emails and letters from Virgin Media about Open DNS Resolver after installing a new router. I have done test on Openresolver.com and that shows no issue. I have also tested port 53, which is closed. I have now gone back to my old TP-Link router, as I received another email from VM 2 days ago. I don’t know how to fix the problem. I have configured OpenVPN server and Instant Guard VPN on the new router, other than that most other settings are default. It has never been an issue on the old router.
2 years ago Place Security matters
2.6KViews
0likes
7Comments
Re: Box keeps crashing with error code CS2002 (Fault reported - F010987379)
I have had this problem for most of the week on just one of my two boxes. When it has been at its worst it will reboot every 5 to 10 minutes. Everytime shows error code CS2002. I have rang Virginmedia and gone through the automated tests that takes me to the error codes page to find a solution, but that error code doesn’t exist. Has there been a recent firmware update? Or is the box faulty?
2 years ago Place Virgin TV 360
4.5KViews
1like
1Comment