ContributionsMost RecentMost LikesSolutionsRe: Re: ITV sound dropouts since recent software update hi all Virgin 1gb broadband and Virgin Stream Box. ITV 1. Audio pauses and picture freezes for 1/2 second. This happens 95% during the adverts. Highly annoying. Tried changing the audio settings to PCM from Dolby as others have said but that did nothing. As there seems to be a lot of people on here with the same issue: what is the fix? 1. New box? 2. ITV and VM box issue via software 3. firmware or software update needed? This must be a ITV to Virgin issue as it only does it on ITV1. If it was a box issue it would do it on all channels. Must be a compatibility issue or data spikes/lag. PLEASE, can VM admit there is an issue and if it’s an easy fix then provide it or run an update to the box. i hate it when on these forums they go cold as the people on there have had a private message and their issue sorted, then the trail runs dry and others don’t know the fix provided. cheers All.!