Kev_B
Community Manager (Retired)
Joined 11 years ago
User Profile
User Widgets
Contributions
Re: TV Go device registration - Google Chrome
Hi briangoodsir Apologies for the ongoing TV Go issues, could you confirm the following for me please so our team can investigate the issue: Approximately when did the problem start? What browser version are you using on your PC? Do you have your browser set to clear cache & cookies after each session, or are you doing this manually at all? When was the last time it happened? Is it happening more than 3 times per month?TV Go device registration - Google Chrome
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each session. If you do clear your cache and cookies then the next time you use TV Go it will present as a new device. Clearing cache and cookies is recommended from time to tiime, but since you can only make 3 changes per month then doing so with each session will result in multiple registrations and the possibility of using all of your permitted changes. If you're still seeing duplicate registrations with Google Chrome, but aren't clearing cache/cookies or using incognito mode, then please respond with the following so our team can investigate: Approximately when did the problem start? The model and version/OS of the device and browser causing this issue Do you manually clear cache/cookies or have a program that does this after each session? Does it happen more than 3 times per month? (Meaning you need our help to get additional reset slots) If you're not affected by this issue but still need a device reset, please create a new post and we'll be in touch.
