Topgun
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Oh dear, it's contract renewal time again!
I think the title says it all really. Every 18 months, what should be a fairly straightforward matter, always seems to become a stressful saga! The last time I renewed, Nov 23, was no exception. The only thing that helped me from pulling out what little hair I have left, was the timely intervention of Steven_L on this forum, who sorted out a new contract for me and enabled me to retain my sanity. At that time Steven, you suggested I get back in touch at renewal time, to see what you can do. I have tried to message you, but only succeeded in getting told off for sending an unauthorised message!!! I'm really hoping you get to see this and can help me again. Basically, I'm after exactly the same package I'm currently on, with as small a price increase as you can manage. Thank you in anticipation...Solved83Views0likes4CommentsRe: Netflix billing issue.
Hi Steven, I've logged into my Netflix account and it is shown as Standard. I suppose I can upgrade it through them if I want to, but what I don't want to happen is to pay VM an extra £7 per month and not to actually get anything extra for it. I'm also surprised that this has changed mid-contract, just to be clear I didn't request any changes.33Views0likes0CommentsNetflix billing issue.
My current contract started in November 2023 and expires in May this year. Since starting this contract, I have had Netflix Standard included and have paid an extra £7 per month, to VM, to upgrade to Netflix Premium. I have had two emails this morning, the first from Netflix informing me that my plan has been downgrade to Standard from Premium, the second from VM with my latest bill amount including the £7 additional fee. What on earth is going on? I am in mid-contract and have not asked for any changes to be made. I am at a loss to understand why this has happened. Hoping a mod can sort this out for me. Thanks.Solved60Views0likes5CommentsIncompetent or devious, what do you think?
When I last renewed my contract, just over a year ago, I got caught up in the TNT sports controversy. This consisted of lots of people being offered a renewal of "exactly the same package as you are currently on", or words to that effect, only to find that TNT sports went missing. A year later, we seem to have exactly the same situation arising, except this time it involves a downgrading of Netflix. I initially assumed that both these issues were just further examples of the poor and incompetent VM customer service that, unfortunately, so many of us have been used to over the years. However, I'm beginning to think now that this may not be the case. I now think that both these issues fall into the devious category, rather than the incompetent one. I think that VM are basically playing a numbers game. I think they assume that only a very small percentage of people will notice, or be bothered to contest the loss of part of their package. Those that do, have it re-instated after arguing their point, but the vast majority don't do that, and then VM are quids in! I'd be interested to know what others think, are you in the incompetent or devious camp? P.S. Just one last point I'd like to make, although generally unimpressed by VM's customer service, (as you might have gathered!) I've always found the mods on here to be very helpful and competent with any issues I've had to raise with them. However, I don't know what percentage of VM's customers use, or are even aware of this site, but I'm guessing it's very small.484Views1like5CommentsRe: Contract Renewal
I absolutely agree with everything that Rosebush18 says. I re-contracted last November and exactly the same issue of people being offered the "same package" that turned out not to be the "same package" at all, was alive and kicking back then. The fact that the same problems are still happening today is either down to sheer and utter bloody incompetence on behalf of VM, or a deliberate attempt to mislead. Either way it is grossly unacceptable and VM need to sort the situation out as a matter of urgency. Having said that, I'm not holding my breath! I wouldn't be surprised if next May, when my current contract is up, exactly the same issues will still exist. Which is why, despite being with VM for many many years, I'm already researching Sky and other options.2.8KViews0likes0Comments