Tudor
Very Insightful Person
Joined 15 years ago
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Re: No Service Since December 24– No Resolution from Virgin Media!
"I’ve been without WiFi" Unfortunately I cannot help with your problem, but please when you communicate with VM refer to it as your ‘Broadband Connection’ not ‘WiFi’. If you mention WiFi some of the telephone agents will go off on a tangent.16Views1like0CommentsRe: Hub 5 Power Cable
It should be replaced for free. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.5Views0likes0CommentsRe: Upgrading hub and mixing wifi pods
"So I just bought a Hub5 off Ebay (new and unused)." stolen equipment, return it. All VM equipment is rented, none can be purchased. All hubs are assigned to one account only, so you can never use another one without VM doing the reassignment which they will not do for stolen equipment.17Views1like0CommentsRe: Removing landline from my account/bundle
"I've been told that if I do this, the landline will still partially work and be able to ring and accept incoming calls, (without any fees), but I'd be unable to make outgoing calls. Is this true ?" Sounds like offshore customer services making up responses again. If you remove your landline from a bundle it will probably cost you more than with it and probably you will get a new contract. It’s the way VM bundles work.17Views0likes0Comments