spell
Knows their stuff
Joined 13 years ago
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Re: Yodel not delivering QuickStart kit
Charlie - be aware it is not your job to chase up the delivery company - it is 100% the responsibility of Virgin Media to ensure the safe and timely delivery of equipment to your address - the choice of using Yodel and sorting out subsequent problems is totally a matter for them - they will be requiring customers to wash their vans for them next731Views0likes0CommentsRe: Fraudulent account set up in my name. now I have a ccj against me and affecting my credit rating.
While waiting it might be beneficial to have a chat with your local Citizens Rights Bureau to establish exactly what your rights are (phone or email). Similar issues previously posted have led to a questionable level of actual assistance from VM although they are pretty expert at being very sorry. Good luck with it.1.6KViews1like1CommentRe: Returns box too small
Thank you for your obviously genuine concern for the frustrations you have seen and diagnosed Megan. However I can assure you that no such frustrations exist and I am merely assisting VM by identifying and pointing out shortcomings in their operating procedures. Best wishes and well done to VM for managing to train goats to hang glide around mountains - a huge achievement and an absolute must for potential customers considering which media provider to select737Views0likes1CommentRe: Help Needed - Missold Package
Just a small point to be wary of - a contract and subsequent bills must show the precise charge for the contracted package - beware of a scam where a higher than agreed charge is shown with a none contractual 'agreement ' that an appropriate reimbursement will be made. This is at best a poor business practice and at worst fraud. Good luck with it611Views0likes0CommentsRe: Returns box too small
Megan_L wrote: It usually takes up to 14 days for the returns hub to process the equipment back into our system, but you could still get automated emails about us not receiving it in this happened! It would be interesting to know the reason for this - 'automated' e mails are nothing to do with robots - they are programmed by human beings. Perhaps VM may think it ok to just say 'don't worry about it' but then follow it up by sending letters which consist of demands with menaces for unwarranted false charges766Views1like3CommentsRe: TNT sport removed from package.
Yes that is a very good point - how can VM legally require a customer to 'fill in a form' to continue receiving a service that they are already contractually obliged to provide. The thinking is totally muddled as was their email falsely telling customers that as they hadn't watched the channel in a six month period they were kindly removing it - at least in that case there must have been at least one person in a position of authority with perhaps a sense of embarrassment or perhaps more likely a portent of legal challenge.1KViews1like0Comments