Yozzer
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Re: Advice on canceling my account
Hi Capn, you will get logical answers on this forum, but likely will not match up with the reality of what is happening. I cancelled my account by phone, and the new supplier jumped the gun and changed over my phone landline too early, and within just a few hours, I had two changes of contract both increasing my monthly charges, but no acknowledgement of my cancellation. As advised on this web site, I immediately sent a recorded and signed for account cancellation notice of 30 days as required, so should be actioned 12/13 October, but no other response to date of any sort. Due to circumstances that arose, which I will not go into at this time, one of my sons has verified that my letter, date and time of delivery, and the signature, is proof of cancellation, and that is what I strongly advise you to do. Send it to VM in Sunderland, the full address is on this forum multiple times, but from memory, Virgin Media, Accounts, Sunderland Post Code SR434AA, BUT DO CHECK THAT. I have left my DD open, and my son will take any actions needed to recover any over payments should that happen. I posted here, asking for advice on the best way to leave VM in an orderly manner, as by phone or chat was a waste of time, and instead, it has been appalling, and at 82, I have had problems that I could well have done without. VM seem to forget, there are many people like me being treated with open contempt, who have a good sized family, and a multitude of friends, in a variety of occupations. Kind regards, Brian30KViews2likes1CommentRe: Virgin are making it impossible to cancel!
Thank you goslow for that advice you also gave to me. I sent it recorded and signed for, and I just discovered it was delivered very early next morning, less than 12 hours later. As it is, seems to be turning out, £6.85 well spent. PS £6.85 included before 1pm delivery charge, First class would have been cheaper, but I am trying hard to avoid stress and hassle, which seems not so easy with VM if you want to leave, so opted for speed.9.9KViews10likes4CommentsRe: Loss of Email - F010762348
The OP question was when will it be back. This morning at about 8 am, the status suggested service back at 10 am, but since then, I cannot get the status. 20 minutes ago I rang 150. The recorded message was we are working on it. For such a very important issue for many of us as emails down, I would have thought at least hourly bulletins, I am registered for texts but nothing yet.1.5KViews0likes1Comment