japitts
Very Insightful Person
Joined 16 years ago
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Re: V6 Progress Bar Missing
Ideal - that rules out my initial suspicion of you having been converted to TV360. Are both those pictures taken on the relevant box itself, as opposed to viewing via multiroom? The other obvious difference is the top picture is missing the blue option for toggling between recordings & VoD. Double-check the firmware between the two boxes via Home > Help & Settings > System Info > System Info. I will be very surprised if the SW version is any different (as per nodrogd comment above), but let's rule it out.Re: Need to change Tivo box
The complication is that it's not a "signal that needs changing" to suit a V6. TiVo, V6 & TV360 all use the exact same broadcast signals, but it's the box software and associated account setup that's the issue. When a customer migrates from TiVo-platform (TiVo or V6) to Horizon-platform (TV360), changes are made to the box itself (be it hardware swap or software install), as well as the account-side. The question here, would be what circumstances led to your mother's TiVo (I presume) being replaced with a TV360. Was this a fault replacement? Or did she respond to any communications/emails advising of "update is available" or somesuch?Re: 360 is a downgrade
Conversions are voluntary, but they are irreversible. Unfortunately for you, the conversion to TV360 involves a reformat of your box to remove the TiVo-software and install Horizon/360 in its place. Your account has also been removed from VM's TiVo-platform. What are the features that don't work? If you can explain the issues you have with them, then other TV360 users may be able to help.Re: What am I doing with these remotes?
Your V6 should receive an "upgrade now" app a few days after receiving your remotes, you'll have a short time to instigate the conversion yourself before it's done automatically. All your existing series links and recordings are deleted as part of the process, so make a note of any programmes you've not watched. Anything that's not available via other means, such as OnDemand or streaming - you should watch those ASAP. On-screen prompts should guide you most of the way through, once you've selected the install app.
