japitts
Very Insightful Person
Joined 15 years ago
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Re: Virgin 360 Sky Sports+ Red Button Pause
Where, or by whom, have you been told that you can pause/rewind a red-button (IP) stream? The short answer is that they are not recordable any more than an OnDemand programme can be, and for the exact same reasons. These are not broadcast channels but internet-based streams.15Views0likes0CommentsRe: T6 box
TV360 is designed around one central recording pool shared by multiple HDD-less minis. If you convert multiple V6, you will have multiple TV360-masters that can record, but the software is still designed around the one central location - albeit with some bodges to make the "2 recording locations" an option. The TiVo, as mentioned, loses the HDD and becomes a 360-mini and becomes reliant on the 1/2 existing 360-masters. Any subsequent fault on one of the "duplicate" 360-masters would result in it being swapped for a mini. Have the TiVo-swapped for a V6 - you have 3 recording boxes, all mutually accessible but also independent with their own HDD.7Views0likes0CommentsRe: T6 box
If you have 2 x existing V6, and 1 x existing TiVo, then the TiVo should absolutely be replaced with a V6. It is by far the simplest solution, and the only reason for not offering it would be if you'd expressly requested TV360. Let's hope the staff team pick up this thread in a day or so, and could potentially intervene here.7Views0likes0CommentsRe: Help with new forum
Ah I used to be able to do tags on the old one Alas you are mistaken. You can create a hyperlink to someone's profile, and it displays the same as an @ tag, but does not have the same effect. The old forum had a "flag for moderator" link, this was intended more for posts that were breaking forum rules or otherwise inappropriate. As nodrogd has mentioned, @ tagging is for VIP & staff users only.6Views0likes0CommentsRe: Being charged £25 for a visit why ?
You'd posted in the "chatter & natter" section of the forum which isn't generally monitored, it's now been moved to the account section which is. £25 is the standard charge for a "non-fault" callout - what makes you think VM "are going to charge"? Mentioning the charge is part of the standard CS script when a visit is booked, but I believe it's the tech who gets the final say.17Views0likes0CommentsRe:
It's usually better to start a new thread explaining your issue, than add "me too" to someone elses. Yours has now been moved to a new post. I'm going to guess you've got some concerns over a re-contract that includes an inclusive Disney+ subscription. Is there any specific charge listed against that element? Because if not, it's likely just part of the bundle.31Views0likes0CommentsRe: Tivo error code 7400
Unfortunately for you, this will need VM intervention - and phone should be quicker, once you get to someone who knows what they're doing! You've correctly deduced that Error 7400 is an activation error, so get the serial numbers of your boxes together and call back. Hopefully you get someone else second-time round. What do you mean by "am having no luck" with 150?24Views0likes0CommentsRe: Can I order new Tivo v6 boxes via my account?
Why do you want to order V6 boxes? Stupid question but.... If you have TiVo's at present, and they have service faults, then you should report those through the normal channels and faulty boxes will be replaced with V6 as a matter of course. If you have TiVo's and just want to change them for V6 (who wouldn't, to be fair), then you can either report any faults as normal, or contact VM and ask nicely for the box-swap. Doing the latter will likely result in a sales pitch for TV360 so be prepared. If you have V6's currently, and they're faulty, then again - follow the usual faults avenue. Or explain your issues on here... peer support initially, with VM staff wading in as necessary.51Views0likes3CommentsRe: 360 Upgrade
I'll add to the previous reply, by adding that TiVo-firmware on a V6 is very recording-centric with a good streaming product added. Horizon-firmware on a TV360 (with the same hardware) is very "online-centric" with recording retrofitted. Which method of watching TV is better, is down to your viewing habits. There are pros & cons both ways.43Views0likes0CommentsRe: 360 is meant to be rubbish?
TV360 is a completely different software platform to TiVo/V6, conversions to it are voluntary but a one-way-trip. V6 is very recording-centric, TV360 designed much more for the "online" world with recording retrofitted. What are the circumstances that led you to migrate from V6 > TV360?94Views0likes2Comments