japitts
Very Insightful Person
Joined 16 years ago
User Profile
User Widgets
Contributions
Re: How to get best deal when renewing contract
Is that a 30% increase on your existing discounted price? Depending what services you have, that wouldn't be entirely unreasonable if it locks your price in (mid-contract increase not withstanding) for 24months. cardiffman's advice is also fair though - you need to be comparing the price offered by VM, to that available from alternative suppliers in your area. Then play call-my-bluff with outbound retentions versus lining up an alternative... depending on which outcome you genuinely want.18Views0likes1CommentRe: Recordings Buffering on Playback
Perhaps the issue is with the main TV360 box Given your description, the issue seems to be with poor wireless signal on the mini-box in question. If you can stream to a mobile device, then the upload from the TV360-master is working. It's only the download to the TV360-mini that is affected, going by your post. Wireless will always be a second-best alternative to hardwired Ethernet connections. I wonder if your VM homehub is using a single SSID across both the 2.4Ghz & 5Ghz wireless bands, and you're on the edge of 5Ghz usable range. I don't recall problems streaming recordings in the past So what's changed in the interim?5Views0likes0CommentsRe: Tivo upgrade to 360
Another option for you is to split the move into two parts. Go from TiVo > V6, thus getting the same software on much improved hardware. Then migrate from TiVo software to Horizon/TV360 firmware by means of software conversion, if you so choose. VM will encourage "upgrade to TV360" quite positively.7Views0likes0CommentsRe: Low RF Signal on Second VM box
To an extent, you're trying to diagnose a fault without there being any symptoms to show for it. There is thus an element of "if it's not broke, don't try to fix it" If you have any service faults with your TV service, then one of the first checks would be to see whether both your boxes were affected or just one... by swapping the two boxes around. Fault-finding then follows from that, whether the issue is with the internal cabling or the physical equipment. Faulty TiVo's are swapped for the newer V6 as a matter of course. Same software but much newer hardware.7Views0likes0CommentsRe: Tivo upgrade to 360
There's no reason why you can't upgrade your TiVo box to a V6 or migrate to TV360 - swapping for a TV360 is something that VM will be very keen to encourage! Just be aware of the differences between the two. Not sure what you mean by your Co Pilot comment, but your choice of TV box software has no bearing on your package contract. The Mix TV-tier is now legacy, so you can keep it for as long as you want, but anytime you make any changes to your bundle or want to re-contract, you'll be moved to the current equivalent deal.23Views0likes0CommentsRe: Is it possible to link Stream box to 360?
There's a few ways, but one is to check the broadband availability on https://www.virginmedia.com/broadband/postcode-checker and see whether 1Gig service is available. XGS-PON customers get the Hub-5x model as a matter of course, and the connection will be fibre in rather than co-ax in. Pictures halfway down on https://www.virginmedia.com/broadband/existing-customer-deals/hub80Views0likes6CommentsRe: Is it possible to link Stream box to 360?
If you're in a legacy HFC area, then TV360 is available reactively on specific request via telesales - and it'll cost £50 install fee. If you're in a full-fibre XGS-PON area, then the only TV service is the non-recording Stream platform. When you say "have requested a 360 box", what do you mean?98Views0likes7CommentsRe: Another renewal, same issues as before
You may not get the full details of the new contract until after the 14 days cancellation period has expired I'm not so sure that's fair. Once the new contract is live, the PDF is sent out within a few hours - a day at worst. That should still leave 13 days to invoke the cooling off.13Views0likes0Comments