japitts
Very Insightful Person
Joined 16 years ago
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Re: Pixelation
If there was a national or even a regional fault, there would be dozens upon dozens of posts about it. What I suspect you're seeing is a cluster of users with single & separate issues, but the natural "me too" instinct kicks in. I've made a sample recording of the "Artist of the year" programme that's been cited as one example in some threads, and it was perfect.11Views0likes0CommentsRe: TV Fault
Have had an ethernet cable between hub and 360 box for a few months as we weren't sure if it was a WiFi issue when it first started Both TV360 & V6 use the co-ax cable for the live broadcast TV, and the internet connection for OnDemand, streaming & various updates. My point being that if broadcast TV is affected on these recording boxes, the internet is not at fault. It's only the newer Stream non-recording boxes that use the internet for live TV. My example of wet weather causing issues, is from recent personal experience. It took a street-tech to replace some corroded external connections, and (I strongly suspect) a network tech to then rectify an issue at street-cab level. Being able to identify specific clusters of channels, I am sure helped.4Views0likes0CommentsRe: Won’t record C5 programs
I have the older TV box that I upgraded using the remote and sad to say I’m not all impressed with 360. There's photos of the boxes on https://www.virginmedia.com/care/tv-fault/which-tv-box You describe previously having had a V6, which ran TiVo-software. And having migrated to a TV360, meaning TiVo-software was reformatted out to make way for Horizon-software.21Views0likes1CommentRe: Is 360 upgrade worst ever "upgrade" and interface ever...any way to go back?
TiVo & Horizon software is fundamentally different. TiVo (which drives both TiVo & V6 boxes) is very recording-centric with streaming added. As mentioned, Horizon-firmware with drives TV360 is very online-centric and designed for the world which broadcasters desperately want, where recording is heavily-restricted, everything is streamed with forced adverts & you speak your instructions to the box rather than using single button presses. You correctly advise early on in your post, that once the migration process starts, there's no stopping it.12Views0likes0CommentsRe: Pixelation
It's usually better to start a new thread than adding to someone else's. This forum isn't a real-time support service, replies can sometimes take a day or so. If you're using a V6, then make sure your box is not set to "Eco low-power" - "connected low-power" is a safe one to use, enabling remote access in standby.45Views1like1CommentRe: TV Fault
Pixellation is usually the sign of a signal fault. Digital-TV-platforms carry channels in clusters where all channels on the same cluster share the same frequency and thus should be similarly affected by a signal problem. Those clusters are grouped randomly, thus there's not a cluster for sports, and one for entertainment etc. Picking one sports channel for example - TNT Sports 1 shares with Sky SciFi, Comedy Central, U&Alibi, 4-Seven & BBC News If you're having issues with picture breakup with multiple sports channels, it's a pretty safe bet there's dozens of other non-sports channels that should also have issues. Has there been any particularly wet weather in your area recently? Just by means of one example, if there's a poor connection somewhere between the streetcab & your TV box, water ingress or suchlike could cause interference on one or multiple frequencies - and all the channels on those frequencies would have symptoms.31Views0likes2CommentsRe: Recent 360 upgrade - slight issue with second box
The box in the lounge is a v6 box Small point, but if you're querying which boxes you have, it does make a difference. V6 refers to the box running TiVo-software which yours doesn't. You have a TV360-master in the lounge - 360 refers to the box running Horizon-software. An account can't mix TiVo & Horizon14Views0likes0CommentsRe: ITV2 pixelation
Post moved to a new thread. You mention no other channel being affected, which ones have you checked? I ask because the majority of signal faults tend to affect all channels on the same frequency - in the case of ITV2, check ITV3 & ITV4 Otherwise the standard process for pixellation faults is to reboot your box once, then check for area faults on 0800 5610061 if symptoms persist. VM staff pickup fault reports on this forum if you don't mind waiting a few days, otherwise call in for a quicker response.23Views0likes0Comments