Graham_A
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Joined 16 years ago
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Re: Emails sent to NTLworld email address not being received
From what you describe it would seem that a forwarding rule has been set to forward all your father's emails to another account. This may indicate that the account has been compromised. Log into the account via VM webmail and check for rogue forwarding and/or filters and remove them as appropriate. Then log into the My Virgin Media account for the email address concerned and change the password.153Views1like13CommentsRe: Unable to register account
jpainter When you arranged the adviser should have implemented the 'move and transfer' process. This was both you old and new accounts would have been available under the same My Virgin Media login as before. A member of the VM Forum team should be able to look into this for you when they reach this thread. I recently moved house and everything was transferred across so I know that when done properly the Move & transfer process does work.11Views1like0CommentsRe: Why are my blueyonder emails suddenly going to everyone's spam and how can I stop it?
VM have historically always viewed the provision of emails as a free service that is a business cost. They aren't advertised in their blurb and are seen as loss making product. Hence their reluctance to actually fix anything :-( VM stopped issuing new email addresses in May 2022 which is why they won't be mentioned in advertising blub. The issue that this thread relates to is caused by Gmail's spam filtering and is not a result anything that VM can 'fix'.68Views0likes0CommentsRe: Ntlworld email account - the runaround
PeterLews. When updating the password in the Outlook app on your phone you need to delete the Ntlworld account from the app and then add it back using the Ntlworld email address as the username together with the four word generated app password. By the way your research is correct in that the Ntlworld domain is managed by VM, however Richard Branson has nothing to do with Virgin Media these days. The company is owned by Liberty Global.41Views0likes0CommentsRe: Virgin Media Important Message email
ian_rs Is it similar to email 1 in the latest security report from the VM security team? Latest Phishing News 20/03/2025 | Virgin Media Community - 5628379 It will be a phishing message so just ignore or forward to report@phishing.gov.uk94Views0likes1CommentRe: Issues with incoming emails being spammed
RainmanHelp I have been able to replicate this situation with emails from hotmail.co.uk being treated as spam when sent to any vm domain. I have escalated it to the Community moderators and asked them to refer to the email team for investigation. Awaiting a response. coenobyFYI11Views2likes0Comments