In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, I am trying to find out if I can swap my handset which is through virgin media, keep getting sent to 02 who say it's not with them! Please can anyone help
Hi trying to find out how much is left on my virgin mobile finance and when it ends 02 want nothing to do with the query and I when I contact Virgin they ask me to phone a number that isn't in use Terinke service every since I've been moved to 02
I need proof of purchase for an IPAD i got with a mobile phone deal. I have asked before and they sent me proof for the actual phone but i needed it for the IPAD. I have the Ipad and can provide any of the required informaiton but I just cant find ou...
I'm trying to find out when my handset loan finishes. I know it started in January 2021 but I’m unable to locate the email with the credit agreement number and security key. Can you help please? I believe this should have now finished but I am still ...
Good dayI am trying to locate my Area reference code to register for an online account.I cant see it on any of my welcome documents.Area Epsom , KT17Many thanks
I am trying to view my Virgin mobile credit agreement details
I have lost the e-mail with the credit agreement number and security key how do I retrive these details.
I need my Security Key for my Virgin Mobile Credit Agreement, but I cannot find the original email. Can I get this anywhere else?
Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and...
HI,ASK : the iphone needs replacing but the contract is still ongoing, the loan isn't paid off yet. Can I get advise on what my options are? ie can virgin replace it or can i upgrade via O2 etc?I visited apple repair , the camera and flash not workin...
