Virgin Media Community

Resolved! TNT sport price query

HiI just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?Has anyone else had this happen? I don't fancy paying that much for it.Thanks,

Credit Default dispute

Hello, I’m writing due to an issue with my account. I’m hoping your team can help me with this and would be very grateful for your assistance in this matter. I was on the phone to your team several times on the 9th May and previous attempts before. I...

IP Address has changed and the location is incorrect

I recently ran a speedtest, and noticed it was connecting to a Virgin Media server in Manchester. I thought this was odd, as I usually connect to a London server when I run these tests (I live in the South-East - Hampshire).I logged into my Hub 5, a...

Intermittent internet connection

Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...

Virgin Media Service Not Found (C133/Service Not Found)

I've been away for a couple of weeks.In that time my box has lost connection with the Virgin Media Service. This used to happen a lot with my old box, but has never before happened with my V6 Tivo box.I've rebooted the router and the Tivo box multi...

Solar storms causing problems!

There's been a lot of solar activity (winds, storms, sunspot activity, solar flares, northern/southern lights and CME's) recently and this has been causing problems. The last week of February was affected by erratic download speeds varying from a 98...

Champions league semi final and final not in 4k?

So the current semi finals are not in 4k and I read that the final will also not be in 4k.So I'm confused. Why am I paying extra for 4k sports on TNT, when it is not being broadcast in 4k?Apparently they are being broadcast in 1080p HDR instead. Well...

Customer support

Hello,Just recently moved home and for the first two weeks, decent connection.Then here is where all things went south. The outage started 27-4-24’ early morning. Regular updates gave 3-5hrs fix time. This went on for three days. Then the “reps” in t...

House of the Dragon series 2

Hi virgin are Sky putting house of the dragon season 2 on sky showcase as o virgin customers can watch it

Fraud Direct Debit setup with Virgin Mobile

Hi, Can someone contact me ref a Direct Debit that has been setup from my bank, I am not and have never been a Virgin customer. two payments have tried to come out now.Thanks