We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
hello, I have been a volt member for a while but am still struggling to access my free Wi-Fi pods, I have used the connect app and asked virgin customer services to no success, hoping someone can help me order my first as my wifi struggles at the oth...
Hi, I have Volt and looking to order a Wi-Fi pod to improve connection to security camera at back of house, problem is not speed but poor Wi-Fi to the camera, but finding thing’s difficult to order one via phone etc, thought it would be more straigh...
My O2 number was out of contract, so I moved the number to another much cheaper provider (half the price of O2 for more data once the promotional period is up, no mid-contract price increases, and the coverage is better). What I forgot was that my O...
I have recently upgraded my broadband package to Volt with a 500mb connection and as the Wi-Fi is very weak in some areas of the house I carried out a scan using the VM Connect app. This confirmed thatI only have speeds of 11mb and 22mb in a couple o...
Hello everyone,I had a Virgin Media broadband contract which offered a free Sim Card. I cancelled that contract in July 2023, and the Sim Card was never used.I left the address the broadband contract was associated with.A few months later, O2 started...
Hi just noticed today I’ve been overcharged for volts although I’m a o2 and virgin customer this is free isn’t it?!?! Pretty annoyed that it’s been three months I have been charged!! Isn’t a free benefit?can someone assist?
Question: Does the 'free' aspect of the Volt add-on expire? I just noticed the highlighted line on my bill. Does the VOLT speed upgrade come at a cost, that is only credited for a cerain period of time? I never read THAT in any small print.
I activated Voot over a year ago and got double data from o2 almost instantly, my broadband speed has never been increased. I recently changed my package with virgin but it still hasn’t increased.Whenever I try and speak to someone on the online chat...
Hi,Going through the recontract process atmCurrently on the ultimate volt package with £25 O2 simHave been offered a recontract price for the same package.Trying to find out if I need to cancel my current O2 sim (contract is currently above £30 month...
Hi, I'm struggling to get a signal in two areas of my house. I have installed the connect app as advised but there's no option to order the signal booster as described in poor coverage areas... less than 30 MpbsI'm on the Volt Gig1 Full Fibre Broadba...
