We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi I hope someone can help as i really am at my end trying to speak to anyone with Virgin, O2, or even at the O2 shops. Over 12 months ago i jumped from a complete SKY package to VIRGIN media. It appeared a much better deal. During the process of s...
So I spent ages on the phone for the tech people to tell me my router is fine.. I knew that. I told them that. The issue is I have a dead spot in my extension. Apparently you need to use the app to test the speed and then the app will let you order a...
Hi I moved house one year ago and signed up for a new Virgin package M500 broadband as part of the move. I also have o2 monthly phone. I can see the volt benefits are showing as applied in my o2 account and Virgin account however I have not had the s...
Our mobile numbers were transferred to 02 last year, we got the Volt double data benefits for the phones but never received the speed boost for our broadband. We have been clicking on links on both O2 & VM left right and centre and getting absolutely...
Hi,Not sure if I am posting this in the right place - if not please feel free to move. I have found this community to be a very helpful resource.I have a current deal with virgin media including a £25 unlimited sim.The O2 part of that contract expire...
I have recently had virgin media broadband installed ( personal ), but have an O2 business sim ( smallbiz ).Is it possible to still unlock the Volt benefits when using a business sim, or do both sim and broadband need to be same ( ie personal or bus...
My O2 account shows as end of contract.What happens to my Virgin services if I cancel the O2 sim / account?Apparently I am one of the lucky few who has the wifi pods. I assume these would be returned.The bill just refers to Mega Volt Bundle and Volt ...
I am an existing O2 customer and I am trying to order the boosters which I am liable to under the Volt package. My WiFi hub only gives strong signal to 50% of my home and so I’d really like to order one if not two boosters. I have been unable to spea...
Hi,About a month a go, I made the switch to O2 from another mobile provider. Shortly after making the switch, I requested Volt be applied to O2 and Virgin packages and within a few days my O2 data had been boosted.However, I have not seen the same up...
if I have the 500mb volt package and I get an o2 SIM card, does my broadband speed qualify for the double speeds and if so, how do I get it? I’m 8 month into my contract and have another 8 months left. tia
