We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hello,I have recently purchased an O2 product that qualifies for a broadband increase from M250 to M350. I can see it reflected in my package but when I run a speed test it is still running at M250?
yeh i have a right week as well with live chat evenmy contract ends 31st mayso i just went into chat to get the right date i should give my 30 days notice( did not want the big jump in costs after deal ends )went on at 1.29pm at 4.01 pm i still did n...
I have waited three months now to get my volt benefits which O2 have assured me are activated. They also told me I needed to get in touch with Virgin as it’s their responsibility to update my information. Can someone from Virgin get back to me rega...
I have the gig1 fibre broadband package and have tried for the past week to try and order some wifi Pods via the VM connect app. Every time I try and connect to the hub it either loses connection or doesn’t connect after several tries. It’s frustrati...
Hi,I have tried contacting VM through phone, and website, however cannot get through to speak to an actual person regarding this and keep getting directed around the website to dead ends.We have a couple of wifi black-spots in the house and as I am r...
Time to pull your finger out - still waiting for pod issues to be resolved - was expecting a call as faults in my area?? https://www.which.co.uk/news/article/virgin-media-named-worst-major-broadband-provider-for-customer-service-aQwVk5g0Tdc4
I’ve been charged a package change fee of £26.50 for the ‘Free’ Volt benefits.I didn’t even ask to be upgraded on Volt. It automatically happened a few days after the Broadband had been installed.Are companies allowed to do this? Automatically give y...
Hello,I had Virgin Media full fibre installed two weeks ago today.I was already an O2 customer, and the Volt benefits activated on my O2 account within 4 days or so of the Virgin installation.However, the Virgin speed boost doesn't seem to have been ...
I to had the same problem had to pay O2 and still doing so and have never had my payment to O2 credited directly on my virgin bill some one is fibbing as if you want you can my bill never one payment to O2 credited in life time of my account
Hi.Sorry to make my first post here a complaint. Im a new Virgin Media FTTP and O2 bundled customer. I signed up to FTTP VM250 and O2 sim with Volt benefits. Im getting passed from pillar to post by O2 and VM about not having Volt benefits (double da...
