We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi everyone,I seem to be in the same boat as quite a few other people in that I haven't received by volt speed boost yet (250 >350).Broadband was activated two weeks ago with the O2 portion being activated last Saturday.Both the O2 and VM accounts we...
In early April this year I renewed Virgin Media contract with a bundle that includes the 500Mbps broadband package. At the same time I agreed to swap my mobile phone to O2 and looked forward to benefiting from the broadband speed and data allowance i...
As title, cancelled early April as my 18th Month contract was out...but still received a new bill...The last part of the message I received when I cancelled..."Perfect, I'm more than happy to help you today, Stephen. The equipment returns package wil...
I placed an order for the ultimate volt bundle nearly two weeks ago and the install is booked.however I have not received my o2 SIM card which is part of the package. Tried calling o2 but lost the will to live - anyone experienced this and what did y...
I joined Virgin Media on 29th September 2023 as an existing 02 customer and got the Volt double data benefit for my phone but have not yet received the speed boost for our broadband. I have tried to speak to someone in customer service for assistanc...
I am due to start my contract with virgin media on the 8th May. I am supposed to have a Virgin media deal including Volt 2, (M250 Fibre Broadband instead of M125) + phone with weekend chatter and O2 sim at £31.99 per month (£25.99 to virgin media and...
Hello,I have recently purchased an O2 product that qualifies for a broadband increase from M250 to M350. I can see it reflected in my package but when I run a speed test it is still running at M250?
yeh i have a right week as well with live chat evenmy contract ends 31st mayso i just went into chat to get the right date i should give my 30 days notice( did not want the big jump in costs after deal ends )went on at 1.29pm at 4.01 pm i still did n...
I have waited three months now to get my volt benefits which O2 have assured me are activated. They also told me I needed to get in touch with Virgin as it’s their responsibility to update my information. Can someone from Virgin get back to me rega...
I have the gig1 fibre broadband package and have tried for the past week to try and order some wifi Pods via the VM connect app. Every time I try and connect to the hub it either loses connection or doesn’t connect after several tries. It’s frustrati...
