WIFI dead spot.

[DAVE131]

Hi, 

I'm struggling to get a signal in two areas of my house. I have installed the connect app as advised but there's no option to order the signal booster as described in poor coverage areas... less than 30 Mpbs

I'm on the Volt Gig1 Full Fibre Broadband package FYI.

Here are the results taken from the screenshot.

WiFi speed

Download speed 10 Mbps

Upload speed 9 Mbps

Latency 12 ms

Jitter 3 ms

Packet loss 0%

Server lo... virgin-100g-man-uk.samkno...

WiFi signal strength -84 dBm

Can a mod please help?

[Ashleigh_C · Accepted solution]

Hi there @DAVE131 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear you are facing issues with your connection and thank you for downloading the Connect App! Have you been able to follow these steps with the app:

·         Tap Start the scan
·         Then Start the scan again
·         While connect to WiFi, Tap I’m ready
·         Wait 2 mintues for Scan
·         Scan complete, Tap continue
·         Tap Add a room, Tap the room you're in
·         Start the Scan (do this in every room)
·         Scan complete
·         Tap Optimise WiFi now if an option
·         If so, Tap Optimise
·         Optimisation complete, Tap Rescan room, 
·         Tap Start Scan
·         Tap Order a WiFi Booster if an option
 

[DAVE131]

Hi Ashleigh,

Thank you for the warm welcome.

Yes, I have done all that you have mentioned in your post.

Please find attached a screenshot to support my findings.

 

 I look forward to hearing from you.

[DAVE131]

Optimise wifi wasn't an option BTW

[Nathan_B]

Sorry to see that this option isn't showing for you. We'll certainly be happy to help with this since you don't have the option. I'll send you a PM to confirm your details so this can be done.

Regards

Nathan