Virgin media volt benefits are not active

[Timjc26]

I have o2 and VM home broadband, the o2 data boost is active but the VM side just shows an error message when I try to click through to activate my benefits in my VM account 

a virgin technician was here sorting a faulty tv box this morning and suggested I start here with getting the speed boost activated

[Kath_F]

Hi Timjc26, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having issues with applying your Volt benefits to your VM side. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,