Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
On demand is buffering every 2-3 seconds. I've gone through all trouble shooting steps including hardwiring the box to my hub. I've ran speed test on both hard wired (even using the specific cable now plugged into the box) and wireless devices and th...
New box installed yesterday following failed hard drive on old one. This is making a clicking noise. Sounds like the hard drive. Is this likely to be a teething problem or should I call for an engineer?
For several months now Talksport has not worked at all but every other station works. Any help please
I have had the green screen of death since last night, before that for the last week it kept restarting and not recording, then last day or so the guide was empty so again it did not record my programs.I rely on my TV as I have been given months left...
When will content on new Ultra HD be available ? Why despite offer sales pitch are no current major sports events (Ashes Cricket or US Open Golf) not being shown ?
I received the email offering Sky Sports UHD for £3 a month for 18 months and followed the links to add it to my pack. I received the confirmation email last Tuesday saying they'd be in touch once added. I've received nothing to date, has anyone el...
Hi, The V6 box is really hot to the touch. I have not had any warning messages coming up on the screen but am worried it is a fire hazard especially as I have two children in the house. We have had the box over 5 yrs. The box is well ventilated....
We have a v6 box n currently have sound but no picture. It has been pixelating a bit then last few days . Any ideas b14 areaThanks
I have a persistent problem with pixelated screen and intermittent sound cut out particularly on sky sports. I have tried all the usual remedies. Any suggestions please?
HiHad my V6 box for some years now and in the last few weeks it's started playing up on recordings. Many of these begin to pixelate and break up before coming back on which we've lived with however an increasing number are now freezing and then its h...
