Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
My TiVo box keeps freezing. When I rewind the programme it stutters, breaks up and pixelated. Is there a solution?
I'd told a VM rep that as out of broadband contract I wanted to leave VM broadband after 25 years with them. This was around a week ago. Nobody has acted on my request and next bill does not reflect my request to leave.Today engineer came and install...
Recently moved to a new house, which was eligible for self install. The only new kit we recieved was a hub 3, so we reconnected the original V6 box from our old house. All channels appear fine, but there are no on-demand services working and planned ...
Hi there, looking for help moving our virgin box to another room.
Would someone be able to assist?We have multiple V6 boxes and 1 of them no longer can connect via WIFI.Using an Ethernet cable will work but this is not ideal for its location.I have moved our boxes around to test and the problem remains with the sam...
Hello Watching "RedEye" and the sound is so quiet on ITV 1 right now despite the volume being on 69. Is anyone else experiencing the same issue?? I look forward to response and thank you for your time! SlowStar
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
501 is Main Event532 is Main Event UHDChannels 510 511 and 519 are all sky sports related channels in HDBut I cannot find Sky sports Main Event HD. I'm trying to upgrade
I have tried cancelling and recreating the link but it has still failed to record tonight.It does it quite a lot for this series link - is there an issue with the chanel or is my V6 box faulty?
With the announcement of the new suite of Sky Sports + channels geared towards EFL clubs, one platform was suspiciously missing from the announcement, Virgin.I'd imagine streaming these games will be avaliable to us via the Sky Sports app which on mo...
