Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
TV has been off all morning with message stating server down for maintenance.Checked for local issues, done all the rebooting, cables checked etc. Tried contacting for support which has been totally unpersonal and unhelpful. Would be good to have a l...
Is there an answer for this? Just had the fibre replaced and get 669 Error on all on demand requests, the apps to on demand services work, network is ok, connection to VM service works. Unlike others rebooting has not sorted the issue, even temporari...
This has been happening for months but just getting around to trying to fix it...Every day when I turn on my TV and Virgin Box it will intermittently come up that there is no signal between the box and my TV. I have to turn the power off on the wall(...
hi there!i have a series link for australian v8 supercars set on my v6 box, on tuesday it was set at 1am sunday TNT SPORTS 1Today it now says 3.30am TNT SPORTS 1 !!! this is wrong, the race starts at 1am , on the TV GUIDE on my pc virgintvgo,virginm...
Is it just me or does everyone’s V6 box take an ETERNITY to load up? On average it’s about 7/8 minutes!!!!! I mean what I am paying for here? Back in the day you could just turn on your telly and the program would come on instantly. How is this progr...
Hi my V6 box is pixelating on some live channels and also recorded channels.I have reset box but it is still pixelating.
How do I arrange for a TV box to be relocated from bedroom to conservatory?
Can i please order a new remote control for my V6 box. When I try to order online it says there are technical issues.Thanks
Over the last week 10 days my V6 box distorts picture before freezing then eventually goes into reboot mode.
I hope this is the right place to ask for help. Our v6 box has just developed the same fault - constant red light on the front whether or not it is turned on or in power-saving mode. Reboot has no effect.There doesn't appear to be any other issues, j...
