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Did I order a new remote for V6?

Hi, my TV remote is acting up. I went online a week ago on my mobile to order a replacement, which said it would be free of charge, but the app crashed before it was completed.I then went on my PC to try and order a replacement again, but it said tha...

Resolved! Move virgin box to another room

Good afternoon.  Please could you send me a link to arrange this same service?  I have been unable to find a way to arrange this through the Customer Services number.

Sound Bar Mixing for Voice?

Hello. I am considering getting a soundbar for my parent's Panasonic TX 50GX700B TV, as they are complaining that they can't hear the voices clearly over the background music. I read online that if I get a 3.1 or 5.1 soundbar the voices will come out...

Cannot access my Netflix account

Hi,My box did an upgrade during the night and has not signed me out of all my applications, including Netflix.  I can get back into most of them successfully but always hit issues with Netflix.I have my own Netflix account, not linked to Virgin but a...

Ross136 by • Joining in
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Delay adding Premier Sports

I upgraded my account yesterday to include Premier Sports to watch the European Rugby - I've had the email confirming it's been added to my account but the Premier Sports channels are still not available on the planner - anyway ideas?

Catch Up gone from TV guide

I don't use it very often but I've noticed that, with the exception of just a few channels such as C5, the ability to play something from catch up has disappeared from the TV guide on my 'V6 not upgraded to 360' box. The C symbol has gone from pretty...

Anyway to get a new replacement TV box?

This might be wrong section as not sure what box we had...So years and years ago, our virgin TV box kept going off. Then it got this weird fishy smell (electrical fault?), so we just dumped it. We did try and ask for a replacement but they didn't see...

A-Spoon by • Joining in
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I really want a 4th box, but keep getting told no :(

We have four bedrooms and 3 could do with a V6 box - we don't need to record anything, just access the TV on the well err TV.  We have android TV's but you can't add the app to the TV, we already have 3 v6 boxes and keep getting told - that's it - yo...

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