Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Catchup has never worked, I have a 2024 Samsung 95C and LG E9 TVs both of which carry HDCP 2.2 and my HDMI leads are certified to 8K.My V6 box runs through an up to date AVR with HDCP 2.2 and HDCP 2.3.I have also tried connecting the V6 box directl...
Still having problems with v6 box , pixellations and colours keep flashing up , reported twice but getting robbed of with excuses , and they say reboot the machine , done that several times but no joy . How can I book an engineer without going throug...
My one V6 box is still doing a software install when it is rebooted. Annoying as you have to wait for it to reinstall all the guide etc and will miss recordings as it takes an age to rebuild the gude etc. I had an engineer out a little while ago and ...
I had a second TV box installed in October. since then I have NEVER had my sky sports HD channels work.. I’ve been going round in circles since then on the phone to virgin who keep raising it with IT but they keep saying it is fixed when it isn’t.....
Have tried everything fern rebooting to resetting. Blank page. No welcome message. Engineer was out earlier in the month to replace faultu hub. Also replaced non faulty V6 box and now it's not working. Have been trying troubleshooting options for 2 d...
Hi, I've had the same issue for a week now. I've had a new v6 box sent out but I can get even fewer channels now. I've just phoned 150 and the woman tried to tell me that I have to register for BBC iPlayer and ITVX to make it work which is obviously ...
Is anyone having issues with some channels breaking up? E4 and BBC 1 and also sometimes TNT sports.Ive double triple quadruple checked all wires etc.i have a new router and it started then.a new 4k tv and new hdmi cablesanyone have any guidance?also...
screen/tv keeps going black & no sound. Only lasts maybe 2-3 seconds. Completely random times and channels. Only happens when watching TV through tivo v6 box. Any bright ideas anyone?Also ..completely failed to record via series link on 101 BBC ONE...
HiItv x doesnt play - I have signed in and out of the app on the v6 box - Have switched v6 on and off to reboot ( netflix & iplayer and prime work all fine) have cleared cookies resett in ITV X - works for one episode and then when i would like to r...
Turned my tv on tonight at 10pm and was presented with a snow blizzard screen. Unable to access anything on V6 box. Remote no good. Checked my area status and it wasn't able to assist as apparently that was having also problems.Tried again at midnigh...
