Forum Discussion

Smokey-Joe's avatar
Smokey-Joe
On our wavelength
2 years ago

Virgin V6 completely lost all functionality.

Hi,

Was watching Netflix and when I'd finished and attempted to return to 'tv', the screen went green with a small amount of distortion at the top, and that's been it for the last few hours.

Ran Virgin check, ("everything is *working*" lol), rebooted many times, tried 'holding in the + and - buttons whilst rebooting.... etc etc, all to no avail.

I have occasionally returned to 'tv' from a recording or Netflix/Prime to find the screen is completely distorted BUT with sound. A reboot or even just a in/out of a recording always rectified this. This time there is no sound and nothing seems to address the issue.

Picture of tv screen included. All other equipment fine. TV OK as is WiFi.

Any help/info very much appreciated.TV Screen Post Issue

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    Colour distortion of that sort is often an HDMI issue. Have you eliminate both your HDMI lead & the TV port?

    The restart process you've described is a sledgehammer & nut approach to this.. If you do a bog-standard mains reboot, do you get the "welcome", "starting up" routine?

    • Smokey-Joe's avatar
      Smokey-Joe
      On our wavelength
      2 years ago

      Hi Japitts,

      Well yes, I obviously started with the most simple things and worked 'up', so to speak.

      I have done a basic reboot which made no difference.

      It's more just 'blank screen' I think. Also, there is no sound. I don't think that it's connections as everything was perfect, then suddenly......

      And no, there is NOTHING when starting up. There is no 'welcome', no 'starting up', nothing. It just goes straight back to that screen, or something very similar.

      Thanks.

  • Smokey-Joe's avatar
    Smokey-Joe
    On our wavelength
    2 years ago

    Now it look like this....

    (Still no sound or response to remote)

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      2 years ago

      Hi Smokey-Joe

      Thank you for your post and welcome back to our community.

      Were sorry to hear about the issues you are having with the TV service.

      We will send you a private message now. If you would like us to book you an engineer visit, please respond to that message and we can help further.

      Please look out for the envelope in the top right of the page and pop us a reply when you can. 

       

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    Your next call should be to TV faults then. Or wait on this forum (might be a couple of days) for staff to pick this up.