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V6 picture goes off every few mins and comes back on

Thesaint1967
On our wavelength

on ‎16-05-2023 17:31

Noticed for sometime when I turn on the picture most days. The screen goes black then comes back on after a few secs/ mins. I have to reset the V6 box to fix the issue. Is this a fault with the V6 box?

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎16-05-2023 17:40

Does this only happen when you take the V6 out of standby, or also during normal viewing? If the former, what's your power saving set to?

Have you tried an alternate HDMI lead or HDMI port on your TV, for elimination purposes?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team

on ‎18-05-2023 18:45

Hey Thesaint1967,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your V6 box picture, are you still having the issues, if so are you able to answer the questions asked by japitts?

Kind Regards,

Steven_L

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