TV show on Sky HD Max breached the pre-watershed passcode pin requirement.

[MattyC64c1]

Not entirely sure where this needs to go.

I was a little horrified today when, while channel surfing, I came across a program on Sky HD Max called NCIS Los Angeles. It did not show the pin message. There were quite violent scenes but the most disturbing was where a woman was shot by someone in the neck in a pretty graphic scene. Clearly this was meant, at the very least, for 15+ audience.  Interestingly, the next program straight after required a pin...

Having these programs on is fine, if they're being shown in accordance with the law, but this was a clear breach. It was 1pm in the afternoon! Was the program not correctly age rated and hence no PIN? It's been reported to OFCOM.

[roy247]

Looking at the TV guide it looks like the rating might be wrong, there were 4 episodes before that one the first was 15, the next 3 PG, the 1pm one was U.

[Steven_L]

Hey MattyC64c1,

Welcome back to the community and thanks for taking the time to post about this issue. We will need to get this looked into further. I just want to make sure, we have the correct episode to have the rating checked, so the episode of NCIS: Los Angeles that you saw, did the program start at 1pm on Sunday 25th February and it was on Sky Max HD, is that correct? 

Kind Regards,

Steven_L

[MattyC64c1]

Yes, that's correct 🙂

[Ashleigh_C]

Thank you @MattyC64c1 

I have raised this to our teams now to investigate, as soon as we have an update we will let you know. 

Thank you again for raising this to us.