Hi @Crissyhudders
EDIT - removed instructions which related to the 360 box.
If your TV has a port labelled MHL then try using that as it supports HDCP technology for viewing protected digital content.
A lot of V6 and 360 users get blank screens due to the transmitted program(s) being protected digital content
It's also better at converting the signal to UHD than one of the older standard HDMI ports.
The below info is from https://www.virginmedia.com/help/virgin-tv-watching-4k-ultra-hd-content
Using the correct HDMI on a 4K Ultra HD TV
Not all 4K Ultra HD TVs support HDCP 2.2 on all HDMI sockets. This is particularly true of older 4K Ultra HD TVs where HDCP 2.2 may only be supported on one HDMI socket.
On some popular 4K Ultra HD TVs the following HDMI sockets can be used:
- Samsung - HDMI (MHL) socket if available on your TV, otherwise HDMI 1
- LG - HDMI 1, labelled as HDCP 2.2
- Sony - please check the Sony website for your 4K Ultra HD TV model
- Panasonic - HDMI 1, HDMI 3 or labelled as 4K
These are given as guidance only, so please check the manual for your TV to ensure you’re using the correct HDMI socket.
On some of the older threads in the V6 forums users have suggested it might also be worthwhile contacting Samsung UK support as with older TV's one of their representatives can sometimes remotely access your TV to perform a HDMI EDID rewrite before establishing the connection with the VM box and the other HDMI-supported external devices.
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