Security error when accessing apps on V6 box.

[AHope90]

I know this error was happening a lot earlier this year, but it's been going on with us for the last 2 weeks. 

We get an error message saying 'security error certificate not trusted' when trying to access any of the apps (except Netflix). 

I have spoken to someone via chat and phone and they don't know how to fix it. Rebooting doesn't work and didn't work for others when this was happening before. It seems to be some kind of update VM need to do their end, but it seems impossible to alert the right team to the problem. 

[AlyssiaHope]

I'm having this is issue now in November 2024. Been ongoing for a week now. I reported via chat and someone has tried to call twice while I've been at work with no option to return the call. Fed up now. Paying for a service we cannot properly use. 

[newapollo]

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@AlyssiaHope wrote:

I'm having this is issue now in November 2024. Been ongoing for a week now. I reported via chat and someone has tried to call twice while I've been at work with no option to return the call. Fed up now. Paying for a service we cannot properly use. 

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You've posted in the Stream (Flex) box forum, but mention problems accessing apps on your TV.

Do you mean your actual TV set, or apps when using the VM Stream (Flex) box?

If it's when using VM's box please can you post a picture of the error message.

[Matthew_ML]

Hey AlyssiaHope, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

Which error are you getting and what on apps?

Is this just on normal live TV or Apps, such as Netflix etc?

How long has this been happening, just since the start of November? 

[AHope90]

It's all apps other than Netflix. So we cannot access iPlayer, youtube etc. It is NOT an issue with our box. It is the same issue people were having in February. 

[AHope90]

I'm also getting this as of late October. Really annoying that there's no way to resolve it without waiting for VM to fix it their end. All I get from agents on chat/call is 'have you rebooted it'. Yes, several times. That does nothing!

[AHope90]

 

[japitts]

FWIW I've tested iPlayer, ITV-X, and the C4-app on my V6

All worked as expected.

[John_GS]

Hi @AHope90 

Can you advise what the error message is please? Send a screenshot if easier.

Best wishes.

[AHope90]