cancel
Showing results for 
Search instead for 
Did you mean: 

Security error when accessing apps on V6 box.

AHope90
Tuning in

I know this error was happening a lot earlier this year, but it's been going on with us for the last 2 weeks. 

We get an error message saying 'security error certificate not trusted' when trying to access any of the apps (except Netflix). 

I have spoken to someone via chat and phone and they don't know how to fix it. Rebooting doesn't work and didn't work for others when this was happening before. It seems to be some kind of update VM need to do their end, but it seems impossible to alert the right team to the problem. 

17 REPLIES 17

I'm having this is issue now in November 2024. Been ongoing for a week now. I reported via chat and someone has tried to call twice while I've been at work with no option to return the call. Fed up now. Paying for a service we cannot properly use. 

newapollo
Very Insightful Person
Very Insightful Person

@AlyssiaHope wrote:

I'm having this is issue now in November 2024. Been ongoing for a week now. I reported via chat and someone has tried to call twice while I've been at work with no option to return the call. Fed up now. Paying for a service we cannot properly use. 


You've posted in the Stream (Flex) box forum, but mention problems accessing apps on your TV.

Do you mean your actual TV set, or apps when using the VM Stream (Flex) box?

If it's when using VM's box please can you post a picture of the error message.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Hey AlyssiaHope, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

Which error are you getting and what on apps?

Is this just on normal live TV or Apps, such as Netflix etc?

How long has this been happening, just since the start of November? 

Matt - Forum Team


New around here?

It's all apps other than Netflix. So we cannot access iPlayer, youtube etc. It is NOT an issue with our box. It is the same issue people were having in February. 

I'm also getting this as of late October. Really annoying that there's no way to resolve it without waiting for VM to fix it their end. All I get from agents on chat/call is 'have you rebooted it'. Yes, several times. That does nothing!

AHope90
Tuning in

IMG_20241115_165448.jpg

japitts
Very Insightful Person
Very Insightful Person

FWIW I've tested iPlayer, ITV-X, and the C4-app on my V6

All worked as expected.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hi @AHope90 

Can you advise what the error message is please? Send a screenshot if easier.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

IMG_20241115_165448.jpg